All-In-One CTI

by Vedisoft

All-In-One CTI is a computer telephony integration between SugarCRM and most popular PBXs. Easy install. Stable work. 100% support.

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#734 - Integration cannot work

Open Installation created by CONTATO 6 years ago

Hi.

I configure all, and in the log show the informations below, but don't shows in CRM popup and C2C too dont work.

0.10.2017 13:49:05.937 INFO Starting Asterisk 1.2.9.2^M 30.10.2017 13:49:05.937 INFO Call Initialization, module build time is 2017-02-06, 17:57 UTC^M 30.10.2017 13:49:05.937 INFO Service start successful: port = 10150, password = 1q2w3e4r^M 30.10.2017 13:49:05.937 INFO ProtocolLib initialized port=10150 ^M 30.10.2017 13:49:05.937 INFO ========== CONFIG ========== Module for Asterisk 13 password = 1q2w3e4r certificate_path = /etc/asterisk/ log_file = /var/log/asterisk/cel_prostiezvonki.log log_level = 4 port = 10150 internal_num_len = 3 record_internal_path = record_external_path = /share/audio_records/ audio_format = wav smart_transfer = 1 transfer_time = 3 answer_time = 10 queue_max_length = 500 use_ssl = 1 add_prefix = contract = ISNQQ01524302858553728530 channel_type = SIP out_prefix = only_outgoing = 0 event_log = 0 lame_codec_path =

is_free_pbx = 1

    history_backup_file = /var/log/asterisk/pzHistory.bak
    truncated_incoming_chars = 0
    monitor_substring_start = /monitor/

^M 30.10.2017 13:49:05.937 INFO macro-prostie-zvonki context create succeeded ^M 30.10.2017 13:49:05.940 ERROR File /etc/asterisk/pz_status.html does not exist, or cannot be opened ^M 30.10.2017 13:49:07.209 INFO Generating new call ID: return 395674529824769^M 30.10.2017 13:49:07.209 INFO sending incoming call event from 1011 to , currentID=395674529824769 30.10.2017 13:49:07.209 INFO OnIncomingCall event: callID = 395674529824769, source = 1011, line = from-internal^M 30.10.2017 13:49:07.209 INFO PBX event was pushed to 0 clients^M 30.10.2017 13:49:07.488 INFO set license status to 1^M 30.10.2017 13:49:07.488 INFO set max clients(statmodule) to 1^M 30.10.2017 13:49:07.488 INFO set max clients(sugarcrm) to 20^M 30.10.2017 13:49:07.488 INFO License server successfully set license status^M 30.10.2017 13:49:38.640 INFO processHangup: sending finish call event from 1011 to , duration = 0 ^M 30.10.2017 13:49:38.640 INFO OnCallFinished event: callID = 395674529824769, source = 1011, destination = , start = 1509378547, end = 1509378578, duration = 0, direction = 0, record = , line = from-internal^M 30.10.2017 13:49:38.641 INFO PBX event was pushed to 0 clients^M 30.10.2017 13:49:38.641 ERROR Stop audio record failed, _canRecord = false or info == null or info->recordFile == empty ^M 30.10.2017 13:49:38.690 WARNING processLinkedIDEnd: call info not found by LinkdID ^M 30.10.2017 13:51:13.384 INFO Generating new call ID: return 395674562854914^M 30.10.2017 13:51:13.384 INFO sending incoming call event from 1012 to , currentID=395674562854914 ^M 30.10.2017 13:51:13.384 INFO OnIncomingCall event: callID = 395674562854914, source = 1012, line = from-internal^M 30.10.2017 13:51:13.384 INFO PBX event was pushed to 0 clients^M 30.10.2017 13:51:13.420 INFO MixMonitor App detected, record file = /share/audio_records/2017/10/30/out-6740420462-1012-20171030-135113-1509378673.31.wav ^M 30.10.2017 13:51:16.489 INFO processHangup: sending finish call event from 1012 to , duration = 0 ^M 30.10.2017 13:51:16.490 INFO OnCallFinished event: callID = 395674562854914, source = 1012, destination = , start = 1509378673, end = 1509378676, duration = 0, direction = 0, record = /share/audio_records/2017/10/30/out-6740420462-1012-20171030-135113-1509378673.31.wav, line = from-internal^M 30.10.2017 13:51:16.490 INFO PBX event was pushed to 0 clients^M 30.10.2017 13:51:16.490 ERROR Stop audio record failed, _canRecord = false or info == null or info->recordFile == empty ^M 30.10.2017 13:51:16.536 WARNING processLinkedIDEnd: call info not found by LinkdID ^M 30.10.2017 13:51:24.626 INFO Generating new call ID: return 395674565738499^M 30.10.2017 13:51:24.626 INFO sending incoming call event from 1002 to , currentID=395674565738499 ^M 30.10.2017 13:51:24.626 INFO OnIncomingCall event: callID = 395674565738499, source = 1002, line = from-internal^M 30.10.2017 13:51:24.627 INFO PBX event was pushed to 0 clients^M 30.10.2017 13:51:24.665 INFO MixMonitor App detected, record file = /share/audio_records/2017/10/30/out-3235123700-1002-20171030-135124-1509378684.33.wav ^M 30.10.2017 13:51:26.866 INFO Generating new call ID: return 395674566262788^M 30.10.2017 13:51:26.866 INFO sending incoming call event from 001122211111 to , currentID=395674566262788 30.10.2017 13:51:26.866 INFO OnIncomingCall event: callID = 395674566262788, source = 001122211111, line = from-trunk^M 30.10.2017 13:51:26.867 INFO PBX event was pushed to 0 clients^M 30.10.2017 13:51:27.372 ERROR Start audio record failed, _canRecord = false or info == null ^M 30.10.2017 13:51:27.372 INFO Answer detected callerID = 1002 ^M 30.10.2017 13:51:27.372 INFO onTransferredAnswer event: callID = 395674565738499, source = 1002, destination = 3235123700, line = from-internal^M 30.10.2017 13:51:27.372 INFO PBX event was pushed to 0 clients^M 30.10.2017 13:51:31.599 INFO MixMonitor App detected, record file = /share/audio_records/2017/10/30/q-101-001122211111-20171030-135126-1509378686.35.wav ^M 30.10.2017 13:51:48.384 INFO Generating new call ID: return 395674572029957^M 30.10.2017 13:51:48.384 INFO sending incoming call event from 1011 to , currentID=395674572029957 ^M 30.10.2017 13:51:48.384 INFO OnIncomingCall event: callID = 395674572029957, source = 1011, line = from-internal^M 30.10.2017 13:51:48.384 INFO PBX event was pushed to 0 clients^M 30.10.2017 13:51:49.837 INFO processHangup: sending finish call event from 1002 to 3235123700, duration = 22 ^M 30.10.2017 13:51:49.837 INFO OnCallFinished event: callID = 395674565738499, source = 1002, destination = 3235123700, start = 1509378684, end = 1509378709, duration = 22, direction = 0, record = /share/audio_records/2017/10/30/out-3235123700-1002-20171030-135124-1509378684.33.wav, line = from-internal^M 30.10.2017 13:51:49.838 INFO PBX event was pushed to 0 clients^M 30.10.2017 13:51:49.838 ERROR Stop audio record failed, _canRecord = false or info == null or info->recordFile == empty ^M 30.10.2017 13:51:49.882 WARNING processLinkedIDEnd: call info not found by LinkdID ^M 30.10.2017 13:51:50.362 ERROR Start audio record failed, _canRecord = false or info == null ^M 30.10.2017 13:51:50.362 INFO Answer detected callerID = 001122211111 ^M 30.10.2017 13:51:50.362 INFO onTransferredAnswer event: callID = 395674566262788, source = 001122211111, destination = 1002, line = 553235123700^M 30.10.2017 13:51:50.362 INFO PBX event was pushed to 0 clients^M 30.10.2017 13:51:51.166 INFO processHangup: sending finish call event from 001122211111 to 1002, duration = 1 ^M 30.10.2017 13:51:51.166 INFO OnCallFinished event: callID = 395674566262788, source = 001122211111, destination = 1002, start = 1509378686, end = 1509378711, duration = 1, direction = 0, record = /share/audio_records/2017/10/30/q-101-001122211111-20171030-135126-1509378686.35.wav, line = 553235123700^M 30.10.2017 13:51:51.167 INFO PBX event was pushed to 0 clients^M 30.10.2017 13:51:51.167 ERROR Stop audio record failed, _canRecord = false or info == null or info->recordFile == empty ^M 30.10.2017 13:51:51.212 WARNING processHangup: call info not found by LinkdID ^M 30.10.2017 13:51:51.257 WARNING processLinkedIDEnd: call info not found by LinkdID ^M 30.10.2017 13:52:15.261 INFO processHangup: sending finish call event from 1011 to , duration = 0 ^M 30.10.2017 13:52:15.261 INFO OnCallFinished event: callID = 395674572029957, source = 1011, destination = , start = 1509378708, end = 1509378735, duration = 0, direction = 0, record = , line = from-internal^M 30.10.2017 13:52:15.262 INFO PBX event was pushed to 0 clients^M 30.10.2017 13:52:15.262 ERROR Stop audio record failed, _canRecord = false or info == null or info->recordFile == empty ^M 30.10.2017 13:52:15.306 WARNING processLinkedIDEnd: call info not found by LinkdID

  1. Vedisoft member avatar

    Vedisoft Provider

    6 years ago

    Hi, Thank you for your log-file.

    PBX-module works correctly, But your browser can't connect to your PBX.

    First of all make sure that: 1. You add via Studio CTI-fields into Users module AND set your extension and checked both checkboxes (pop-up and click-to-call) on your own user. 2. You can access your PBX-server from your browser by port 10150 (pay attention - exactly from your browser and not from CRM-server).

    If both items are done, then let's talk by skype with screensharing (my skype: andrew.uymin)

    Andrey Uymin Project manager, Vedisoft +74997030423, ext.32 a@vedisoft.info skype: andrew.uymin

    • CONTATO member avatar

      CONTATO

      6 years ago

      Hi,

      1. Already be done.
      2. Give me message 403 forbidden.

  2. Vedisoft member avatar

    Vedisoft Provider

    6 years ago

    Hi, If you open http://{your_pbx_url}:10150 and get 403 forbidden, then it is correct .

    I will need to see events in your browser console. If know how to see it, then please make click-to-call and after click-to-call make screenshot with events in browser console.

    If you don't know how to do it, then let's talk in skype with screensharing.

  3. CONTATO member avatar

    CONTATO

    6 years ago

    Hi. I send to you in skype with my server log.

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  • Supported Versions
  • 7.0.0 to 7.14.2

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