All-In-One CTI

by Vedisoft

All-In-One CTI is a computer telephony integration between SugarCRM and most popular PBXs. Easy install. Stable work. 100% support.

Cancel at any time!
Free Trial

#734 - Integration cannot work

Open Installation created by CONTATO 7 years ago

Hi.

I configure all, and in the log show the informations below, but don't shows in CRM popup and C2C too dont work.

0.10.2017 13:49:05.937 INFO Starting Asterisk 1.2.9.2^M 30.10.2017 13:49:05.937 INFO Call Initialization, module build time is 2017-02-06, 17:57 UTC^M 30.10.2017 13:49:05.937 INFO Service start successful: port = 10150, password = 1q2w3e4r^M 30.10.2017 13:49:05.937 INFO ProtocolLib initialized port=10150 ^M 30.10.2017 13:49:05.937 INFO ========== CONFIG ========== Module for Asterisk 13 password = 1q2w3e4r certificate_path = /etc/asterisk/ log_file = /var/log/asterisk/cel_prostiezvonki.log log_level = 4 port = 10150 internal_num_len = 3 record_internal_path = record_external_path = /share/audio_records/ audio_format = wav smart_transfer = 1 transfer_time = 3 answer_time = 10 queue_max_length = 500 use_ssl = 1 add_prefix = contract = ISNQQ01524302858553728530 channel_type = SIP out_prefix = only_outgoing = 0 event_log = 0 lame_codec_path =

is_free_pbx = 1

    history_backup_file = /var/log/asterisk/pzHistory.bak
    truncated_incoming_chars = 0
    monitor_substring_start = /monitor/

^M 30.10.2017 13:49:05.937 INFO macro-prostie-zvonki context create succeeded ^M 30.10.2017 13:49:05.940 ERROR File /etc/asterisk/pz_status.html does not exist, or cannot be opened ^M 30.10.2017 13:49:07.209 INFO Generating new call ID: return 395674529824769^M 30.10.2017 13:49:07.209 INFO sending incoming call event from 1011 to , currentID=395674529824769 30.10.2017 13:49:07.209 INFO OnIncomingCall event: callID = 395674529824769, source = 1011, line = from-internal^M 30.10.2017 13:49:07.209 INFO PBX event was pushed to 0 clients^M 30.10.2017 13:49:07.488 INFO set license status to 1^M 30.10.2017 13:49:07.488 INFO set max clients(statmodule) to 1^M 30.10.2017 13:49:07.488 INFO set max clients(sugarcrm) to 20^M 30.10.2017 13:49:07.488 INFO License server successfully set license status^M 30.10.2017 13:49:38.640 INFO processHangup: sending finish call event from 1011 to , duration = 0 ^M 30.10.2017 13:49:38.640 INFO OnCallFinished event: callID = 395674529824769, source = 1011, destination = , start = 1509378547, end = 1509378578, duration = 0, direction = 0, record = , line = from-internal^M 30.10.2017 13:49:38.641 INFO PBX event was pushed to 0 clients^M 30.10.2017 13:49:38.641 ERROR Stop audio record failed, _canRecord = false or info == null or info->recordFile == empty ^M 30.10.2017 13:49:38.690 WARNING processLinkedIDEnd: call info not found by LinkdID ^M 30.10.2017 13:51:13.384 INFO Generating new call ID: return 395674562854914^M 30.10.2017 13:51:13.384 INFO sending incoming call event from 1012 to , currentID=395674562854914 ^M 30.10.2017 13:51:13.384 INFO OnIncomingCall event: callID = 395674562854914, source = 1012, line = from-internal^M 30.10.2017 13:51:13.384 INFO PBX event was pushed to 0 clients^M 30.10.2017 13:51:13.420 INFO MixMonitor App detected, record file = /share/audio_records/2017/10/30/out-6740420462-1012-20171030-135113-1509378673.31.wav ^M 30.10.2017 13:51:16.489 INFO processHangup: sending finish call event from 1012 to , duration = 0 ^M 30.10.2017 13:51:16.490 INFO OnCallFinished event: callID = 395674562854914, source = 1012, destination = , start = 1509378673, end = 1509378676, duration = 0, direction = 0, record = /share/audio_records/2017/10/30/out-6740420462-1012-20171030-135113-1509378673.31.wav, line = from-internal^M 30.10.2017 13:51:16.490 INFO PBX event was pushed to 0 clients^M 30.10.2017 13:51:16.490 ERROR Stop audio record failed, _canRecord = false or info == null or info->recordFile == empty ^M 30.10.2017 13:51:16.536 WARNING processLinkedIDEnd: call info not found by LinkdID ^M 30.10.2017 13:51:24.626 INFO Generating new call ID: return 395674565738499^M 30.10.2017 13:51:24.626 INFO sending incoming call event from 1002 to , currentID=395674565738499 ^M 30.10.2017 13:51:24.626 INFO OnIncomingCall event: callID = 395674565738499, source = 1002, line = from-internal^M 30.10.2017 13:51:24.627 INFO PBX event was pushed to 0 clients^M 30.10.2017 13:51:24.665 INFO MixMonitor App detected, record file = /share/audio_records/2017/10/30/out-3235123700-1002-20171030-135124-1509378684.33.wav ^M 30.10.2017 13:51:26.866 INFO Generating new call ID: return 395674566262788^M 30.10.2017 13:51:26.866 INFO sending incoming call event from 001122211111 to , currentID=395674566262788 30.10.2017 13:51:26.866 INFO OnIncomingCall event: callID = 395674566262788, source = 001122211111, line = from-trunk^M 30.10.2017 13:51:26.867 INFO PBX event was pushed to 0 clients^M 30.10.2017 13:51:27.372 ERROR Start audio record failed, _canRecord = false or info == null ^M 30.10.2017 13:51:27.372 INFO Answer detected callerID = 1002 ^M 30.10.2017 13:51:27.372 INFO onTransferredAnswer event: callID = 395674565738499, source = 1002, destination = 3235123700, line = from-internal^M 30.10.2017 13:51:27.372 INFO PBX event was pushed to 0 clients^M 30.10.2017 13:51:31.599 INFO MixMonitor App detected, record file = /share/audio_records/2017/10/30/q-101-001122211111-20171030-135126-1509378686.35.wav ^M 30.10.2017 13:51:48.384 INFO Generating new call ID: return 395674572029957^M 30.10.2017 13:51:48.384 INFO sending incoming call event from 1011 to , currentID=395674572029957 ^M 30.10.2017 13:51:48.384 INFO OnIncomingCall event: callID = 395674572029957, source = 1011, line = from-internal^M 30.10.2017 13:51:48.384 INFO PBX event was pushed to 0 clients^M 30.10.2017 13:51:49.837 INFO processHangup: sending finish call event from 1002 to 3235123700, duration = 22 ^M 30.10.2017 13:51:49.837 INFO OnCallFinished event: callID = 395674565738499, source = 1002, destination = 3235123700, start = 1509378684, end = 1509378709, duration = 22, direction = 0, record = /share/audio_records/2017/10/30/out-3235123700-1002-20171030-135124-1509378684.33.wav, line = from-internal^M 30.10.2017 13:51:49.838 INFO PBX event was pushed to 0 clients^M 30.10.2017 13:51:49.838 ERROR Stop audio record failed, _canRecord = false or info == null or info->recordFile == empty ^M 30.10.2017 13:51:49.882 WARNING processLinkedIDEnd: call info not found by LinkdID ^M 30.10.2017 13:51:50.362 ERROR Start audio record failed, _canRecord = false or info == null ^M 30.10.2017 13:51:50.362 INFO Answer detected callerID = 001122211111 ^M 30.10.2017 13:51:50.362 INFO onTransferredAnswer event: callID = 395674566262788, source = 001122211111, destination = 1002, line = 553235123700^M 30.10.2017 13:51:50.362 INFO PBX event was pushed to 0 clients^M 30.10.2017 13:51:51.166 INFO processHangup: sending finish call event from 001122211111 to 1002, duration = 1 ^M 30.10.2017 13:51:51.166 INFO OnCallFinished event: callID = 395674566262788, source = 001122211111, destination = 1002, start = 1509378686, end = 1509378711, duration = 1, direction = 0, record = /share/audio_records/2017/10/30/q-101-001122211111-20171030-135126-1509378686.35.wav, line = 553235123700^M 30.10.2017 13:51:51.167 INFO PBX event was pushed to 0 clients^M 30.10.2017 13:51:51.167 ERROR Stop audio record failed, _canRecord = false or info == null or info->recordFile == empty ^M 30.10.2017 13:51:51.212 WARNING processHangup: call info not found by LinkdID ^M 30.10.2017 13:51:51.257 WARNING processLinkedIDEnd: call info not found by LinkdID ^M 30.10.2017 13:52:15.261 INFO processHangup: sending finish call event from 1011 to , duration = 0 ^M 30.10.2017 13:52:15.261 INFO OnCallFinished event: callID = 395674572029957, source = 1011, destination = , start = 1509378708, end = 1509378735, duration = 0, direction = 0, record = , line = from-internal^M 30.10.2017 13:52:15.262 INFO PBX event was pushed to 0 clients^M 30.10.2017 13:52:15.262 ERROR Stop audio record failed, _canRecord = false or info == null or info->recordFile == empty ^M 30.10.2017 13:52:15.306 WARNING processLinkedIDEnd: call info not found by LinkdID

  1. Vedisoft member avatar

    Vedisoft Provider

    7 years ago

    Hi, Thank you for your log-file.

    PBX-module works correctly, But your browser can't connect to your PBX.

    First of all make sure that: 1. You add via Studio CTI-fields into Users module AND set your extension and checked both checkboxes (pop-up and click-to-call) on your own user. 2. You can access your PBX-server from your browser by port 10150 (pay attention - exactly from your browser and not from CRM-server).

    If both items are done, then let's talk by skype with screensharing (my skype: andrew.uymin)

    Andrey Uymin Project manager, Vedisoft +74997030423, ext.32 a@vedisoft.info skype: andrew.uymin

    • CONTATO member avatar

      CONTATO

      7 years ago

      Hi,

      1. Already be done.
      2. Give me message 403 forbidden.

  2. Vedisoft member avatar

    Vedisoft Provider

    7 years ago

    Hi, If you open http://{your_pbx_url}:10150 and get 403 forbidden, then it is correct .

    I will need to see events in your browser console. If know how to see it, then please make click-to-call and after click-to-call make screenshot with events in browser console.

    If you don't know how to do it, then let's talk in skype with screensharing.

  3. CONTATO member avatar

    CONTATO

    7 years ago

    Hi. I send to you in skype with my server log.

This case is public. Please leave out any sensitive information such as URLs, passwords, etc.
Saving Comment Saving Comment...
  • Supported Versions
  • 7.0.0 to 7.14.4

Other add-ons of interest

Glances - Integrate SuiteCRM with all your apps

The simplest way to work™. Glances integrates SuiteCRM with all your favorite workplace apps, acting as your go-to hub for real-time customer insights and personal tasks.

Featured

Easy OVH Click2Call (OVH VoIP offers)

Save time for your Sales Representatives and Teammates by linking your subscribed OVH VoIP offers with all SuiteCRM phone fields, allowing them to establish a connection with a contact with just a single click on the phone number! Requires a valid OVH Enterprise VOIP subscription.

Asterisk Integration With SuiteCRM

SuiteCRM Asterisk Integration, Click To Call, Call Notification Popup, Call Logs, Call Recordings, Call notes, Call transfer. Supports Asterisk, FreePBX, Elastix, ViCiDial, FusionPBX, Freeswitch, Twilio, Kaleyra , MyOperator

Rating
Administration Integrations Productivity Sales telephony Avaya CISCO CTI Panasonic Asterisk FreePBX Elastix PBX