by Vedisoft

All-In-One CTI is a computer telephony integration between SugarCRM and most popular PBXs.
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#661 - AWS Conncet

Closed General Question created by javoguadas 2 years ago

It's possible to work with AWS Connect, i'll work with this solution.

  1. Vedisoft member avatar

    Vedisoft Provider

    2 years ago

    Hi Javier,
    You can integrate SugarCRM/SuiteCRM with AWS connect only if your users use our SIP-softphones.

    You will get the following functions of PBX-CRM integration:
    1. Learn who calls you before you start talking (pop-up notification on incoming call)
    2. Dialing number as easy as one-mouse-click (click-to-call)
    3. Know who and when talked to your clients (call logs on client page and in calls list view)
    4. Listen to conversation record directly from client page (audio records of phone talks)

    To try our SIP-softphone integration please do the following:
    1. Download installation file: http://office.vedisoft.ru/__files/SoftphonePro.exe
    2. Install it using Installation Guide: http://office.vedisoft.ru/__files/SoftphonePRO Installation Guide (EN).pdf    
    3. Install All-In-One info your CRM (installation guide for CRM - https://www.sugaroutfitters.com/docs/allinone-cti/install-guide-sugar-6)
    4. Put the following credentials into All-In-One Settings in Admin panel in SugarCRM
    • Password - 635873
    • Host - wss://softphone.prostiezvonki.ru
    • Port - 443
    • Match only last N digits - 10
    5. When you will configure your Softphone.Pro put the same password (635873) in your Softphone’s CRM System settings

    If you have any question about using or installation then let’s talk in skype.
    My skype is andrew.uymin

    Our softphone has very nice interface and it is easy to use.
    Your users will love it.
    Don’t miss a chance to try it.

    Best regards
    Andrey Uymin
    Project manager, Vedisoft
    +74997030423, ext.32
    a@vedisoft.info
    skype: andrew.uymin

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