All-In-One CTI

by Vedisoft

All-In-One CTI is a computer telephony integration between SugarCRM and most popular PBXs. Easy install. Stable work. 100% support.

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#4119 - Click to Dial and Screen Pop stopped working

Open Bug? created by paddy.ofarrell Verified Purchase 2 years ago

Hi,

Can I get some asisstance please, our click to dial and screen pop have stopped working, and I can't see anything obvious in the log files or errors?

Paddy

  1. paddy.ofarrell member avatar

    paddy.ofarrell Verified Purchase

    2 years ago

    *CLI> module show like cel_prostie Module Description Use Count Status Support Level cel_prostiezvonki.so Prostie Zvonki Asterisk v1.7.7.0 0 Running unknown 1 modules loaded

  2. paddy.ofarrell member avatar

    paddy.ofarrell Verified Purchase

    2 years ago

    I may have found a problem: ERROR Error loading private key file "/etc/asterisk/privkey1.pem". asio.ssl no start line

  3. paddy.ofarrell member avatar

    paddy.ofarrell Verified Purchase

    2 years ago

    Getting there! My privkey1 file was incorrect (since last SSL update), SSL errors are now gone.

    In Suite, I get this now when I try click to dial: WebSocket connection to 'wss://pbx.mydomain.com:10150/?CID=Z2Vja28xOTczQEA=&CT=sugarcrm&GID=301&PhoneNumber=301&BroadcastEventsMask=0&BroadcastGroup=&PzProtocolVersion=1' failed: ProstieZvonki.connect @ sugar_grp1.js?v=4Q1aFHS2ufUflcTj9pzvAg:900

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  • Supported Versions
  • 7.0.0 to 7.14.4

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