All-In-One CTI

by Vedisoft

All-In-One CTI is a computer telephony integration between SugarCRM and most popular PBXs. Easy install. Stable work. 100% support.

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#3087 - Installed but no pop up working, Confirmed running

Open General Question created by jasonp 3 years ago

I have confirmed the connector is working between freepbx and suitecrm per your guide,. I have outbound and inbound call data, but the pop up is not working. When does this pop up? Where? My user doesn't show any call log data but it does show up in history.

  1. jasonp member avatar

    jasonp

    3 years ago

    log shows:

    PBX event was pushed to 0 clients 18.09.2020 17:05:53.931 ERROR Stop audio record failed, _canRecord = false or info == null or info->recordFile == empty

    18.09.2020 17:05:53.959 WARNING processLinkedIDEnd: call info not found by LinkdID

  2. jasonp member avatar

    jasonp

    3 years ago

    bump. Please respond

  3. Vedisoft member avatar

    Vedisoft Provider

    3 years ago

    Hello, 1) Do you use SSL (wss) connection? 2) Which browser do your customers use? 3) Please check, maybe while call there is a browser block pop-up notification? 4) Please send screenshot on maximv@vedisoft.ru with config AIOC for any user - it should contain "show incoming pop-up" check box and internal number.

    • jasonp member avatar

      jasonp

      3 years ago

      using chrome. What do I use for the outbound? It says "username" which I have put into the outbound or somewhere else?

    • jasonp member avatar

      jasonp

      3 years ago

      I emailed you and never heard back.

    • Vedisoft member avatar

      Vedisoft Provider

      3 years ago

      Answered by e-mail

    • jasonp member avatar

      jasonp

      3 years ago

      ? when? You avoided my question. What's the point of this support section when you just say "answered by email" How do that help anyone? Uninstalled due lack of support

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  • Supported Versions
  • 7.0.0 to 7.14.2

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