by Vedisoft

All-In-One CTI is a computer telephony integration between SugarCRM and most popular PBXs.
Easy install. Stable work. 100% support.

Free 30 day trial
Try it Now

#2598 - Click to call does not work

Open Installation created by daly.thomas 5 months ago


We are trying to install the 30 day trial plugin, but it is not working. Here are the details:

SuiteCRM Version - Version 7.11.10 (Sugar Version 6.5.25 (Build 344))
Version : Asterisk/FreePBX

  1. FreePBX
  2. Asterisk Version: 13.19.1

We get the following error when installing the plugin

Error Message :

26.02.2020 15:26:13.181 WARNING License server does not return correct reply on getLicense(, 443, MYZRG48127124323097801860)
26.02.2020 15:26:30.984 DEBUG     on validate
26.02.2020 15:26:30.984 DEBUG     resource = /?CID=c2F2aW9yQDEyMw==&CT=sugarcrm&GID=6099&PhoneNumber=6099&BroadcastEventsMask=0&BroadcastGroup=&PzProtocolVersion=1

26.02.2020 15:26:30.984 INFO     No valid license for sugarcrm type
26.02.2020 15:26:30.984 INFO     Authorization error: server license expired!

26.02.2020 15:26:35.474 DEBUG     on validate
26.02.2020 15:26:35.474 DEBUG     resource = /?CID=c2F2aW9yQDEyMw==&CT=sugarcrm&GID=6099&PhoneNumber=6099&BroadcastEventsMask=0&BroadcastGroup=&PzProtocolVersion=1

Please let me know how to resolve this.


  1. Vedisoft member avatar

    Vedisoft Provider

    5 months ago

    Answered on e-mail

This case is public. Please leave out any sensitive information such as URLs, passwords, etc.
Saving Comment Saving Comment...