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All-In-One CTI is a computer telephony integration between SugarCRM and most popular PBXs.
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#2598 - Click to call does not work

Open Installation created by daly.thomas 10 months ago


We are trying to install the 30 day trial plugin, but it is not working. Here are the details:

SuiteCRM Version - Version 7.11.10 (Sugar Version 6.5.25 (Build 344))
Version : Asterisk/FreePBX

  1. FreePBX
  2. Asterisk Version: 13.19.1

We get the following error when installing the plugin

Error Message :

26.02.2020 15:26:13.181 WARNING License server does not return correct reply on getLicense(, 443, MYZRG48127124323097801860)
26.02.2020 15:26:30.984 DEBUG     on validate
26.02.2020 15:26:30.984 DEBUG     resource = /?CID=c2F2aW9yQDEyMw==&CT=sugarcrm&GID=6099&PhoneNumber=6099&BroadcastEventsMask=0&BroadcastGroup=&PzProtocolVersion=1

26.02.2020 15:26:30.984 INFO     No valid license for sugarcrm type
26.02.2020 15:26:30.984 INFO     Authorization error: server license expired!

26.02.2020 15:26:35.474 DEBUG     on validate
26.02.2020 15:26:35.474 DEBUG     resource = /?CID=c2F2aW9yQDEyMw==&CT=sugarcrm&GID=6099&PhoneNumber=6099&BroadcastEventsMask=0&BroadcastGroup=&PzProtocolVersion=1

Please let me know how to resolve this.


  1. Vedisoft member avatar

    Vedisoft Provider

    10 months ago

    Answered on e-mail

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