by Vedisoft

All-In-One CTI is a computer telephony integration between SugarCRM and most popular PBXs.
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#259 - All-In-One CTI - connection to PC modem

Closed General Question created by StephanErasmus 3 years ago

I am interested in buying your Plugin.

I have an old Panasonic PBX TD612 with only a serial RS232 port. Therfore I want to buy a modem for each PC and if my extension rings I want to have a popup with the information of the customer account of the suite CRM.

How can I do that? What do you recomend me to buy? HW? SW?

  1. Vedisoft member avatar

    Vedisoft Provider

    3 years ago

    Hi,
    Actually I would recomend you to buy newer PBX (or use Asterisk PBX).

    We tested our solution with that Panasonic PBXs:
    Panasonic KX-TDA 30/100/200/300/600
    Panasonic KX-TDE 100/200/600
    Panasonic KX-NCP 500/1000
    Panasonic KX-NS 500/1000 + CTI licenses KX-NSF101 or KX-NSA020

    So we did not test it with your PBX version. I found that your PBX has TAPI interface, but you can connect it only by RS232. In our guide there are options only with USB and LAN.
    On Monday I will try to clarify about your version and RS232 connection.

    If you decide to try out module, please use this guide.
    https://store.suitecrm.com/docs/allinone-cti/install-guide-panasonic

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