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All-In-One CTI is a computer telephony integration between SugarCRM and most popular PBXs.
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#2507 - when close call, no record in call phone log

Open General Question created by info39 Verified Purchase 6 months ago

HI, i'm testing the Aio CTI and after make a call, on hangup, i not see the log of call.
CAn you help me?

  1. Vedisoft member avatar

    Vedisoft Provider

    6 months ago

    1. Please clarify your PBX and its version.
    2. Please send me your latest log file (for Asterisk-based PBX - /var/log/asterisk/cel_prostiezvonki_{date}.log)
    3. Please send me your configuration file (for Asterisk-based PBX - /etc/asterisk/cel_prostiezvonki.conf)
    4. If you know how to open browser console, then please open browser console and make 2 screenshots – one after click-to-call, another one after incoming call.
    5. If you can give us access to your CRM system by http, please give us. We can support you faster in that case.
    6. Try to open this URL - http://YOUR-pbx-server-connector:10150/?CID (or if you use SSL, then https://YOUR-pbx-server-connector:10150/?CID)
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