by Vedisoft

All-In-One CTI is a computer telephony integration between SugarCRM and most popular PBXs.
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#197 - Call popup & Click to call not working

Closed Installation created by RichardFrazier 3 years ago

Hello, I am looking for support on your product. My click to call and call popup is not working.I think it is the ports...please advise

  1. Vedisoft member avatar

    Vedisoft Provider

    3 years ago

    The problem is being discussed by email

  2. RichardFrazier member avatar

    RichardFrazier

    3 years ago

    I am working with Andrew to resolve these issues. They are not with the component but they are with the settings on my server. Support is VERY responsive!! Thanks

  3. RichardFrazier member avatar

    RichardFrazier

    3 years ago

    My call popup works only occasionally and receiving error in console: Uncaught ReferenceError: pz is not defined at :1:1. Please advise.

    • Vedisoft member avatar

      Vedisoft Provider

      3 years ago

      Hi Richard,
      we need to test exactly in your browser.
      I send you closest time ranges and days we can talk.

      If the suggested time is not good for you please give us an access by TeamViewer to your computer. We will check what is going on in your browser (and please leave softphone running).

    • RichardFrazier member avatar

      RichardFrazier

      3 years ago

      Andrey,Monday, February 6, 2017 at 3:00:00 amUTC is good for skype..

  4. RichardFrazier member avatar

    RichardFrazier

    3 years ago

    call popup is fixed but click to call not working now. I checked all my settings. Please let me know when you are available to troubleshoot this problem. Thanks

    • Vedisoft member avatar

      Vedisoft Provider

      3 years ago

      Ho Richatd,
      Tomorrow after 6 30 pm utc

  5. RichardFrazier member avatar

    RichardFrazier

    3 years ago

    Hello Thursday the 9th after 6:30 pm utc. thanks

  6. RichardFrazier member avatar

    RichardFrazier

    3 years ago

    I waited for 30 min on skype and did not receive the support to fix my issue. Please let me know when you will be available to fix the click to call. thanks.

    • Vedisoft member avatar

      Vedisoft Provider

      3 years ago

      I'm sorry I was late.
      Please check your email

    • RichardFrazier member avatar

      RichardFrazier

      3 years ago

      No worries. I am closing this ticket as the challenge is with the setup of freepbx.

  7. RichardFrazier member avatar

    RichardFrazier

    3 years ago

    Receiving new error today.

    WebSocket connection to 'ws://192.159.67.57:10150/?CID=N3dlN3dvY2xaWTRIYnpSMjhOMHk=&CT=sugarcrm&GID=100&PhoneNumber=100&BroadcastEventsMask=0&BroadcastGroup=&PzProtocolVersion=1' failed: Error during WebSocket handshake: Unexpected response code: 402

  8. javierwong321 member avatar

    pimusa

    a year ago

    Hi @andrew, I am receiving this error
    WebSocket connection to 'wss://freepbx.myt2b.com:10150/?CID=VmVkaXNvZnQ=&CT=sugarcrm&GID=786&PhoneNumber=786&BroadcastEventsMask=0&BroadcastGroup=&PzProtocolVersion=1' failed: Error during WebSocket handshake: Unexpected response code: 402

    • ldapsuitecrm member avatar

      ldapsuitecrm

      3 months ago

      Hi @pimusa.,I also receiving the same error,Can u please explore the solution for this issue.

    • Vedisoft member avatar

      Vedisoft Provider

      3 months ago

      Hello, ldapsuitecrm
      If you try to set up connection via ssl (wss) you need to set ip address, not hostname.

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