by Vedisoft

All-In-One CTI is a computer telephony integration between SugarCRM and most popular PBXs.
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#191 - Support of sipcall virtual pbx

Closed Feature created by SDiogo 3 years ago

Hi,

we are using suiteCRM and have our phones using sipcall virtual PBX, would your module be able to integrate suiteCRM with our PBX?

Thanks,
SDiogo

  1. Vedisoft member avatar

    Vedisoft Provider

    3 years ago

    Hi,
    Our module “All-In-One CTI” doesn’t have direct integration with your PBX.
    You can use our module with your PBX only if your users will use our SIP-softphones.

    If you use our softphone with your PBX then you will get all functions of PBX-CRM integration:
    1. Learn who calls you before you start talking (pop-up notification on incoming call)
    2. Dialing number as easy as one-mouse-click (click-to-call)
    3. Know who and when talked to your clients (call logs on client page and in calls list view)
    4. Listen to conversation record directly from client page (audio records of phone talks)

    To try our SIP-softphone integration please do the following:
    1. Download installation file: http://office.vedisoft.ru/__files/SoftphonePro.exe
    2. Install it using Installation Guide: http://office.vedisoft.ru/__files/SoftphonePRO Installation Guide (EN).pdf    
    3. Install All-In-One CTI module into your CRM (installation guide for CRM module - https://www.sugaroutfitters.com/docs/allinone-cti/install-guide-sugar-6)
    4. Put the following credentials into All-In-One Settings in Admin panel in SugarCRM
    • Password - 635873
    • Host - wss://softphone.prostiezvonki.ru
    • Port - 443
    • Match only last N digits - 10
    5. When you will configure your Softphone.Pro put the same password (635873) in your Softphone’s CRM System settings

    If you have any question about using or installation then let’s talk in skype.
    My skype is andrew.uymin

    Our softphone has very nice interface and it is easy to use.
    Your users will love it.
    Don’t miss a chance to try it.

    Best regards
    Andrey Uymin
    Project manager, Vedisoft
    +74997030423
    a@vedisoft.ru
    skype: andrew.uymin

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