All-In-One CTI is a computer telephony integration between SugarCRM and most popular PBXs. Easy install. Stable work. 100% support.
#1650 - Sometimes no pop-up on incoming call
I have successfully installed and configured the CTI on Asterisk 13.19 and SuiteCRM 7.10.10. All works well but sometimes the popup event is not sent to the clients. This is the config take from initial log:
12.12.2018 10:33:11.447 INFO Starting Asterisk 1.2.9.2
12.12.2018 10:33:11.447 INFO Call Initialization, module build time is 2017-02-06, 17:57 UTC
12.12.2018 10:33:11.447 INFO Service start successful: port = 10150, password = 99118822
12.12.2018 10:33:11.447 INFO ProtocolLib initialized port=10150
12.12.2018 10:33:11.448 INFO
========== CONFIG ==========
Module for Asterisk 13
password = XXXXXX
certificate_path = /etc/asterisk/
log_file = /var/log/asterisk/cel_prostiezvonki.log
log_level = 4
port = 10150
internal_num_len = 3
record_internal_path =
record_external_path = /share/audio_records/
audio_format = wav
smart_transfer = 0
transfer_time = 3
answer_time = 10
queue_max_length = 500
use_ssl = 1
add_prefix =
contract = XXXXXXXXXXXXXXXXXX
channel_type = PJSIP
out_prefix =
only_outgoing = 0
event_log = 0
lame_codec_path = /bin/lame/
is_free_pbx = 1
============================
history_backup_file = /var/log/asterisk/pzHistory.bak
truncated_incoming_chars = 0
monitor_substring_start = /monitor/
12.12.2018 10:33:11.454 INFO Client event from CRM: guid = 522, extension = 522
12.12.2018 10:33:11.454 INFO Client event from CRM: guid = 743, extension = 743
12.12.2018 10:33:11.454 INFO Client event from CRM: guid = 752, extension = 752
12.12.2018 10:33:11.454 INFO Client event from CRM: guid = 746, extension = 746
12.12.2018 10:33:11.454 INFO Client event from CRM: guid = 738, extension = 738
12.12.2018 10:33:11.454 INFO Client event from CRM: guid = 737, extension = 737
12.12.2018 10:33:11.454 INFO Client event from CRM: guid = 736, extension = 736
12.12.2018 10:33:11.461 ERROR File /etc/asterisk/pz_status.html does not exist, or cannot be opened
12.12.2018 10:33:11.910 INFO set license status to 1
12.12.2018 10:33:11.910 INFO set max clients(statmodule) to 0
12.12.2018 10:33:11.910 INFO set max clients(sugarcrm) to 99
12.12.2018 10:33:11.910 INFO License server successfully set license status
12.12.2018 10:33:14.255 INFO validation successfull
For example the extension 752 was connected but the event of call number 005133XXXX was not pushed to the clients. This is the partial log:
12.12.2018 11:46:12.062 INFO ping 752
12.12.2018 11:46:12.062 INFO ping 746
12.12.2018 11:46:12.062 INFO ping 736
12.12.2018 11:46:12.062 INFO ping 743
12.12.2018 11:46:12.062 INFO ping 738
12.12.2018 11:46:12.062 INFO ping 737
12.12.2018 11:46:14.616 INFO Client disconnected
12.12.2018 11:46:16.003 INFO Client disconnected
12.12.2018 11:46:16.704 INFO validation successfull
12.12.2018 11:46:16.705 INFO New client connected: GUID 752, ClientType sugarcrm, PhoneNumber 752, BroadcastGroup , BroadcastEventsMask 0, EventsMode , EventsMask 0, ProtocolVersion 1
12.12.2018 11:46:16.705 INFO Client event from CRM: guid = 752, extension = 752
12.12.2018 11:46:17.542 INFO validation successfull
12.12.2018 11:46:17.542 INFO New client connected: GUID 743, ClientType sugarcrm, PhoneNumber 743, BroadcastGroup , BroadcastEventsMask 0, EventsMode , EventsMask 0, ProtocolVersion 1
12.12.2018 11:46:17.542 INFO Client event from CRM: guid = 743, extension = 743
12.12.2018 11:46:18.909 INFO Client disconnected
12.12.2018 11:46:19.029 INFO validation successfull
12.12.2018 11:46:19.029 INFO New client connected: GUID 743, ClientType sugarcrm, PhoneNumber 743, BroadcastGroup , BroadcastEventsMask 0, EventsMode , EventsMask 0, ProtocolVersion 1
12.12.2018 11:46:19.030 INFO Client event from CRM: guid = 743, extension = 743
12.12.2018 11:46:19.080 INFO Client disconnected
12.12.2018 11:46:22.329 INFO validation successfull
12.12.2018 11:46:22.329 INFO New client connected: GUID 738, ClientType sugarcrm, PhoneNumber 738, BroadcastGroup , BroadcastEventsMask 0, EventsMode , EventsMask 0, ProtocolVersion 1
12.12.2018 11:46:22.329 INFO Client 738 reconnected without close, old ip = 172.30.1.112, new ip = 172.30.1.112
12.12.2018 11:46:22.329 INFO Client event from CRM: guid = 738, extension = 738
12.12.2018 11:46:22.335 INFO Client disconnected
12.12.2018 11:46:22.335 INFO close abnormally connection
12.12.2018 11:46:27.783 INFO processHangup: sending finish call event from 007997XXXX to 743, duration = 726
12.12.2018 11:46:27.783 INFO OnCallFinished event: callID = 404910420262950, source = 007997XXXX, destination = 743, start = 1544610673, end = 1544611587, duration = 726, direction = 0, record = /share/audio_records/2018/12/12/q-2
914-07997XXXX-20181212-113113-1544610673.493.wav, line = 590
12.12.2018 11:46:27.784 INFO Sending event to client 743
12.12.2018 11:46:27.784 INFO PBX event was pushed to 1 clients
12.12.2018 11:46:27.784 ERROR Stop audio record failed, _canRecord = false or info == null or info->recordFile == empty
12.12.2018 11:46:27.790 WARNING processLinkedIDEnd: call info not found by LinkdID
12.12.2018 11:46:29.573 INFO Client disconnected
12.12.2018 11:46:31.036 INFO validation successfull
12.12.2018 11:46:31.037 INFO New client connected: GUID 738, ClientType sugarcrm, PhoneNumber 738, BroadcastGroup , BroadcastEventsMask 0, EventsMode , EventsMask 0, ProtocolVersion 1
12.12.2018 11:46:31.037 INFO Client event from CRM: guid = 738, extension = 738
12.12.2018 11:46:32.170 INFO Client disconnected
12.12.2018 11:46:32.280 INFO validation successfull
12.12.2018 11:46:32.280 INFO New client connected: GUID 738, ClientType sugarcrm, PhoneNumber 738, BroadcastGroup , BroadcastEventsMask 0, EventsMode , EventsMask 0, ProtocolVersion 1
12.12.2018 11:46:32.280 INFO Client event from CRM: guid = 738, extension = 738
12.12.2018 11:46:32.763 WARNING processHangup: call info not found by LinkdID
12.12.2018 11:46:32.770 WARNING processLinkedIDEnd: call info not found by LinkdID
12.12.2018 11:46:33.489 INFO sending onTransferedIncomingCall event from 005133XXXX to 752, currentID=404910586462250
12.12.2018 11:46:33.489 INFO OnTransferedIncomingCall event: callID = 404910586462250, source = 005133XXXX, destination = 752, line = 590
12.12.2018 11:46:33.489 INFO PBX event was pushed to 0 clients
Why the PBX event was no pushed to client with extension 752? Can you help me? Thank you
Francesco
eky
6 years ago
Hi Francesco, I will need full log and full external phone number that dialed 752. 1. Please send me your full log file and date-time of the call to my email a@vedisoft.info 2. Please confirm that user with extension 752 was being logged into CRM when the call came to his 752 extension.