by Vedisoft

All-In-One CTI is a computer telephony integration between SugarCRM and most popular PBXs.
Easy install. Stable work. 100% support.

Cancel at any time!
Free Trial

#1599 - Can you please assist with pbx configuration

Open Installation created by dkarnes909 Verified Purchase a year ago

We have done the install and copied the files we are a little lost on the rest?

  1. dkarnes909 member avatar

    dkarnes909 Verified Purchase

    a year ago

    I have installed the data on both sides and cant reach the pbx at 10150 not sure whats wrong

    • Vedisoft member avatar

      Vedisoft Provider

      a year ago

      Hi,
      1.
      First of all try to open these URLs:
      http://your-pbx-address:10150?CID
      https://your-pbx-address:10150?CID

      You should get error #403 (forbidden). If you get it, then PBX-connector is running.
      If you do n't get it, then whether PBX-connecotr is not properly installed or you just do n't have access from your computer to PBX-server by port 10150.

      1. Check whether you have PBX-connector-logs in /var/log/asterisk (they have names like 'cel_prostiezvonki{date-time}.log'
        If you do have these files, then send it to me to a@vedisoft.info.
        If you don't have such files, then you have problems with module installation.

      2. if you can give us access by ssh to your Asterisk server, then send it to a@vedisoft.info (don't write credentials here!).
        We will log in to your server and check installation.

      Best regards
      Andrey Uymin
      Project manager, Vedisoft
      a@vedisoft.info
      skype: andrew.uymin

  2. Vedisoft member avatar

    Vedisoft Provider

    a year ago

    here you can find some more info:
    https://store.suitecrm.com/docs/allinone-cti/asterisk-freepbx-does-not-work-quick-tips

    • dkarnes909 member avatar

      dkarnes909 Verified Purchase

      a year ago

      Havent heard from you I had forwarded the login info

  3. dkarnes909 member avatar

    dkarnes909 Verified Purchase

    a year ago

    This is frustrating! I have not been able to get the module to work on the pbx side and the instructions do not give me clear direction as to how to fix the problem what should i do whom should i contact because this isnt working?

    • Vedisoft member avatar

      Vedisoft Provider

      a year ago

      Hi,
      I'm sorry I did not contact you last week.
      I could not connect by RDP to your server (assuredme....)
      Can you open access to your server again (we will try to connect in 12-14 hours).

      Please open there console with access to your PBX

  4. dkarnes909 member avatar

    dkarnes909 Verified Purchase

    a year ago

    Im really not sure what it is I am not doing but i replied to the answer with an email with the RDP address and still nothing I will contact you at midnight my time so we can access the system via team viewer or maybe do log-me-in or some other remote software, at this point i paid for a key to a system that does not work and i followed the instructions still not working CRM works fine for my people in and outside the office pbx works on remote phones as well as local phones but the module does not work or run on either system I have a friend with an office in Moscow if you would like to meet him there and work on it from his office ill get you in touch PLEASE HELP!!!

This case is public. Please leave out any sensitive information such as URLs, passwords, etc.
Saving Comment Saving Comment...