All-In-One CTI is a computer telephony integration between SugarCRM and most popular PBXs. Easy install. Stable work. 100% support.
#1514 - Client limits and inbound call customization
Hi, i have purchased the All-In-One CTI and i have some questions to you.
When i start asterisk i can see in asterisk log of cel_prostiezvonki:
22.10.2018 18:20:25.394 INFO Starting Asterisk 1.2.9.2 22.10.2018 18:20:25.394 INFO Call Initialization, module build time is 2017-02-06, 17:57 UTC 22.10.2018 18:20:25.394 INFO Service start successful: port = 10150, password = 99118822 22.10.2018 18:20:25.394 INFO ProtocolLib initialized port=10150
22.10.2018 18:20:25.395 INFO ========== CONFIG ========== Module for Asterisk 13 password = 1234 certificate_path = /etc/asterisk/ log_file = /var/log/asterisk/cel_prostiezvonki.log log_level = 4 port = 10150 internal_num_len = 3 record_internal_path = record_external_path = /share/audio_records/ audio_format = wav smart_transfer = 0 transfer_time = 3 answer_time = 10 queue_max_length = 500 use_ssl = 1 add_prefix = contract = MJUJD22170507161400679191 channel_type = PJSIP out_prefix = 0 only_outgoing = 0 event_log = 0 lame_codec_path = /bin/lame/
is_free_pbx = 1
history_backup_file = /var/log/asterisk/pzHistory.bak
truncated_incoming_chars = 0
monitor_substring_start = /monitor/
22.10.2018 18:20:25.396 ERROR File /etc/asterisk/pz_status.html does not exist, or cannot be opened
22.10.2018 18:20:25.772 INFO set license status to 1 22.10.2018 18:20:25.773 INFO set max clients(statmodule) to 0 22.10.2018 18:20:25.773 INFO set max clients(sugarcrm) to 5 22.10.2018 18:20:25.773 INFO License server successfully set license status
What is statmodule? and why max sugarcrm client is set to 5? We have more users in the CRM, can this limit the functionality of the plugin?
In SuiteCRM, it's possibile to customize the behaviour of an inbound call? For example, if the calling number is known on SuiteCRM database, open directly a new Case with associated Account. Can you point me in the right direction?
Thank you
Francesco Romano
eky
6 years ago
Hi Francesco, 1. statmodule - is add-on (web-application with graphic reports) for Asterisk that shows call statistic. It does not concern All In One CTI 2. Limit is 5 user, because you are using trial license. If you want to get personal trial license, please tell me your email and I will send you personal trial without limit. 3. Logic for inbound call can be modified. It requires custom development. We can estimate this feature and send details to your email.
Best regards Andrey Uymin Project manager, Vedisoft a@vedisoft.info skype: andrew.uymin
6 years ago
Ok, you can send the personal license to amministrazione@altecsi.it. Thank you.
6 years ago
I sent you a support email yesterday but i not yet received a response. My Asterisk license stopped working again! I have purchased a regular license, why this? Please resend me immediately a license not limited to 5 clients and above all that never expire! Thank you
Francesco
6 years ago
Hi Francesco, I’m sorry for this error. The problem with license has been fixed.
Sorry again.