All-In-One CTI

by Vedisoft

All-In-One CTI is a computer telephony integration between SugarCRM and most popular PBXs. Easy install. Stable work. 100% support.

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#1457 - click to call don't work!!!

Open Bug? created by omalisson 5 years ago

Good afternoon! I'm having trouble with click-to-call that does not perform the required action !! Here is the problem line I believe I have encountered:

037479612

I'm waiting!!!

  1. omalisson member avatar

    omalisson

    5 years ago

    Code error:

    /// 037479612 ///

  2. Vedisoft member avatar

    Vedisoft Provider

    5 years ago

    Hi , I’m sorry I did not reply you earlier.

    Is it possible to give us access to:your CRM instance by http/https (if yes, please send it to a@vedisoft.info)

    If you can’t give us access, then: 1. Please send me your latest log file (for Asterisk-based PBX - /var/log/asterisk/cel_prostiezvonki_{date}.log) 2. Please send me your configuration file (for Asterisk-based PBX - /etc/asterisk/cel_prostiezvonki.conf) 3. If you know how to open browser console, then please open browser console and make 2 screenshots – one after click-to-call, another one after incoming call. 4. Try to open this URL - http://YOUR-pbx-server-connector:10150/?CID (or if you use SSL, then https://YOUR-pbx-server-connector:10150/?CID)

    Best regards Andrey Uymin Project manager, Vedisoft a@vedisoft.info skype: andrew.uymin

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  • Supported Versions
  • 7.0.0 to 7.14.2

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