by Vedisoft

All-In-One CTI is a computer telephony integration between SugarCRM and most popular PBXs.
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#1457 - click to call don't work!!!

Open Bug? created by omalisson 2 years ago

Good afternoon!
I'm having trouble with click-to-call that does not perform the required action !!
Here is the problem line I believe I have encountered:


I'm waiting!!!

  1. omalisson member avatar


    2 years ago

    Code error:

    /// 037479612 ///

  2. Vedisoft member avatar

    Vedisoft Provider

    2 years ago

    Hi ,
    I’m sorry I did not reply you earlier.

    Is it possible to give us access to:your CRM instance by http/https (if yes, please send it to

    If you can’t give us access, then:
    1. Please send me your latest log file (for Asterisk-based PBX - /var/log/asterisk/cel_prostiezvonki_{date}.log)
    2. Please send me your configuration file (for Asterisk-based PBX - /etc/asterisk/cel_prostiezvonki.conf)
    3. If you know how to open browser console, then please open browser console and make 2 screenshots – one after click-to-call, another one after incoming call.
    4. Try to open this URL - http://YOUR-pbx-server-connector:10150/?CID (or if you use SSL, then https://YOUR-pbx-server-connector:10150/?CID)

    Best regards
    Andrey Uymin
    Project manager, Vedisoft
    skype: andrew.uymin

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