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All-In-One CTI is a computer telephony integration between SugarCRM and most popular PBXs.
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#1332 - Disable call recording

Open Bug? created by benperiton Verified Purchase a year ago

Hi,

Does this module force call recordings all the time?
Because it seems that if we dial *1 to pause a recording, it gets ignored and continues to record the call. This used to work fine, but it seems it has stopped working since this module has been installed.

  1. Vedisoft member avatar

    Vedisoft Provider

    a year ago

    Hi,
    As far as I understand - yes. But I will figure it out tomorrow and will let you know for sure

  2. Vedisoft member avatar

    Vedisoft Provider

    a year ago

    Hi Ben,
    We can affect "monitor" function (monitor function is recording) in case if you set "internal_path" in cel_prostiezvonki.conf.
    Please comment out (or delete) this parameter in cel_prostiezvonki.conf, restart Asterisk (or reload our module) and check.

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