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#1331 - Click to call not work

Open Bug? created by vindacochea a year ago

Hello, I have problems with the "click to call" function, when executing the click on the browser console it appears

extension => 0990693277 => 0990693277
0 </ Code> 0 </ RequestID> </ Details> </ Response>

and the call is not executed. The following appears in the pbx monitor log:

09.08.2018 15:06:22.451 INFO     Call event from CRM: src = 158, dst = 0990693277

09.08.2018 15:06:22.451 WARNING success=1; error_code=0

09.08.2018 15:06:23.553 INFO     Client disconnected

09.08.2018 15:06:23.805 INFO     validation successfull

please your help to solve the problem. Thank you

  1. Vedisoft member avatar

    Vedisoft Provider

    a year ago

    Hi,
    Please send me the whole log file from your PBX-connector (/var/log/asterisk/cel_prostiezvonki-datetime.log)
    And please send me screenshot with browswer console opened.

    • vindacochea member avatar

      vindacochea

      a year ago

      Hi, the files in follow link:

      https://mega.nz/#!w880WKoA!hnecp8QuFFX-6Jx7wkU3niL9Hyjrs5vUF-YhYXrogAg

  2. vindacochea member avatar

    vindacochea

    a year ago

    Hello, I still have problems now the calls are not registered, the infrastructure technician tells me that it is by many requests to the pbx server, attached browser console

    https://mega.nz/#!5okm2KCZ!B6FhLW8bYk0CvS5IG8PCZfkbauEocYTxy7u2WOcC1gs

  3. Vedisoft member avatar

    Vedisoft Provider

    a year ago

    Hi,
    1. I can't see anything on your last screenshot. Please make screenshot (not take a picture with your phone).
    2. Send me config.txt file from PBX-connector folder to a@vedisoft.ru
    3. Send me your sugarcrm license to a@vedisoft.ru
    4. Please try to open this URL http://192.168.11.105:10150/?CID and send me screenshot
    5. If you can give me access to your CRM instance by http (I mean - login, password and URL for your CRM), then it will be easier to analyze your problem. I can't see any problem in your log files attached.

    • vindacochea member avatar

      vindacochea

      a year ago

      Hi, the request was sent to the indicated email. Thanks

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