All-In-One CTI is a computer telephony integration between SugarCRM and most popular PBXs. Easy install. Stable work. 100% support.
#1331 - Click to call not work
Hello, I have problems with the "click to call" function, when executing the click on the browser console it appears
extension => 0990693277 => 0990693277
0 </ Code> 0 </ RequestID> </ Details> </ Response>
and the call is not executed. The following appears in the pbx monitor log:
09.08.2018 15:06:22.451 INFO Call event from CRM: src = 158, dst = 0990693277
09.08.2018 15:06:22.451 WARNING success=1; error_code=0
09.08.2018 15:06:23.553 INFO Client disconnected
09.08.2018 15:06:23.805 INFO validation successfull
please your help to solve the problem. Thank you
eky
6 years ago
Hi, Please send me the whole log file from your PBX-connector (/var/log/asterisk/cel_prostiezvonki-datetime.log) And please send me screenshot with browswer console opened.
6 years ago
Hi, the files in follow link:
https://mega.nz/#!w880WKoA!hnecp8QuFFX-6Jx7wkU3niL9Hyjrs5vUF-YhYXrogAg
6 years ago
Hello, I still have problems now the calls are not registered, the infrastructure technician tells me that it is by many requests to the pbx server, attached browser console
https://mega.nz/#!5okm2KCZ!B6FhLW8bYk0CvS5IG8PCZfkbauEocYTxy7u2WOcC1gs
6 years ago
Hi, 1. I can't see anything on your last screenshot. Please make screenshot (not take a picture with your phone). 2. Send me config.txt file from PBX-connector folder to a@vedisoft.ru 3. Send me your sugarcrm license to a@vedisoft.ru 4. Please try to open this URL http://192.168.11.105:10150/?CID and send me screenshot 5. If you can give me access to your CRM instance by http (I mean - login, password and URL for your CRM), then it will be easier to analyze your problem. I can't see any problem in your log files attached.
6 years ago
Hi, the request was sent to the indicated email. Thanks