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#1137 - Click 2 Call and Call Pop-up Not Working

Open Installation created by lrye 2 years ago

I have FreePBX 14 and SuiteCRM 7.10.4, I have installed and configured the modules in both SuiteCRM and FreePBX. However Click 2 Call and Call Pop-up are not working. I have run the Repair option in SuiteCRM multiple times, I have rebooted Asterisk in FreePBX multiple times, but still nothing. Here is the Logfile from FreePBX:

07.05.2018 20:18:29.192 INFO Starting Asterisk 1.2.9.2
07.05.2018 20:18:29.192 INFO Call Initialization, module build time is 2017-02-06, 17:57 UTC
07.05.2018 20:18:29.192 INFO Service start successful: port = 10150, password =
07.05.2018 20:18:29.192 INFO ProtocolLib initialized port=10150

07.05.2018 20:18:29.192 INFO
========== CONFIG ==========
Module for Asterisk 13
password =
certificate_path = /etc/asterisk/
log_file = /var/log/asterisk/cel_prostiezvonki.log
log_level = 4
port = 10150
internal_num_len = 3
record_internal_path =
record_external_path = /share/audio_records/
audio_format = wav
smart_transfer = 1
transfer_time = 3
answer_time = 10
queue_max_length = 500
use_ssl = 1
add_prefix =
contract = TZDOA03789891554921025822
channel_type = SIP
out_prefix =
only_outgoing = 0
event_log = 0
lame_codec_path =

is_free_pbx = 1

history_backup_file = /var/log/asterisk/pzHistory.bak
truncated_incoming_chars = 0
monitor_substring_start = /monitor/

07.05.2018 20:18:29.192 INFO macro-prostie-zvonki context create succeeded

07.05.2018 20:18:29.194 ERROR File /etc/asterisk/pz_status.html does not exist, or cannot be opened

07.05.2018 20:18:30.741 INFO set license status to 1
07.05.2018 20:18:30.741 INFO set max clients(statmodule) to 1
07.05.2018 20:18:30.741 INFO set max clients(sugarcrm) to 5
07.05.2018 20:18:30.741 INFO License server successfully set license status
07.05.2018 20:19:53.443 INFO Generating new call ID: return 399959495278593
07.05.2018 20:19:53.443 INFO sending incoming call event from 14048598026 to , currentID=399959495278593

07.05.2018 20:19:53.443 INFO OnIncomingCall event: callID = 399959495278593, source = 14048598026, line = from-pstn
07.05.2018 20:19:53.444 INFO PBX event was pushed to 0 clients
07.05.2018 20:19:57.479 INFO MixMonitor App detected, record file = /share/audio_records/2018/05/07/in-4049371821-14048598026-20180507-201957-1525724393.0.wav

07.05.2018 20:19:58.179 ERROR Start audio record failed, _canRecord = false or info == null

07.05.2018 20:19:58.179 INFO Answer detected callerID = 14048598026

07.05.2018 20:19:58.179 INFO onTransferredAnswer event: callID = 399959495278593, source = 14048598026, destination = 14048598026, line = from-pstn
07.05.2018 20:19:58.179 INFO PBX event was pushed to 0 clients
07.05.2018 20:20:07.172 INFO processHangup: sending finish call event from 14048598026 to 14048598026, duration = 9

07.05.2018 20:20:07.172 INFO OnCallFinished event: callID = 399959495278593, source = 14048598026, destination = 14048598026, start = 1525724393, end = 1525724407, duration = 9, direction = 0, record = /share/audio_records/2018/05/07/in-4049371821-14048598026-20180507-201957-1525724393.0.wav, line = from-pstn
07.05.2018 20:20:07.172 INFO PBX event was pushed to 0 clients
07.05.2018 20:20:07.172 ERROR Stop audio record failed, _canRecord = false or info == null or info->recordFile == empty

07.05.2018 20:20:07.197 WARNING processLinkedIDEnd: call info not found by LinkdID

07.05.2018 20:25:52.695 INFO Generating new call ID: return 399959589388290
07.05.2018 20:25:52.695 INFO sending incoming call event from 14048598026 to , currentID=399959589388290

07.05.2018 20:25:52.695 INFO OnIncomingCall event: callID = 399959589388290, source = 14048598026, line = from-pstn
07.05.2018 20:25:52.695 INFO PBX event was pushed to 0 clients
07.05.2018 20:25:56.734 INFO MixMonitor App detected, record file = /share/audio_records/2018/05/07/in-4049371821-14048598026-20180507-202556-1525724752.1.wav

07.05.2018 20:26:13.468 ERROR Start audio record failed, _canRecord = false or info == null

07.05.2018 20:26:13.468 INFO Answer detected callerID = 14048598026

07.05.2018 20:26:13.468 INFO onTransferredAnswer event: callID = 399959589388290, source = 14048598026, destination = 4009, line = 4049371821
07.05.2018 20:26:13.468 INFO PBX event was pushed to 0 clients
07.05.2018 20:26:32.159 INFO processHangup: sending finish call event from 14048598026 to 4009, duration = 19

07.05.2018 20:26:32.159 INFO OnCallFinished event: callID = 399959589388290, source = 14048598026, destination = 4009, start = 1525724752, end = 1525724792, duration = 19, direction = 0, record = /share/audio_records/2018/05/07/in-4049371821-14048598026-20180507-202556-1525724752.1.wav, line = 4049371821
07.05.2018 20:26:32.159 INFO PBX event was pushed to 0 clients
07.05.2018 20:26:32.159 ERROR Stop audio record failed, _canRecord = false or info == null or info->recordFile == empty

07.05.2018 20:26:32.161 WARNING processLinkedIDEnd: call info not found by LinkdID

07.05.2018 20:34:00.780 INFO Generating new call ID: return 399959717314563
07.05.2018 20:34:00.780 INFO sending incoming call event from 14045532250 to , currentID=399959717314563

07.05.2018 20:34:00.780 INFO OnIncomingCall event: callID = 399959717314563, source = 14045532250, line = from-pstn
07.05.2018 20:34:00.780 INFO PBX event was pushed to 0 clients
07.05.2018 20:34:00.824 INFO MixMonitor App detected, record file = /share/audio_records/2018/05/07/in-4049371375-14045532250-20180507-203400-1525725240.3.wav

07.05.2018 20:34:17.545 ERROR Start audio record failed, _canRecord = false or info == null

07.05.2018 20:34:17.545 INFO Answer detected callerID = 14045532250

07.05.2018 20:34:17.545 INFO onTransferredAnswer event: callID = 399959717314563, source = 14045532250, destination = 14045532250, line = 4049371375
07.05.2018 20:34:17.545 INFO PBX event was pushed to 0 clients
07.05.2018 20:34:43.532 INFO processHangup: sending finish call event from 14045532250 to 14045532250, duration = 26

07.05.2018 20:34:43.532 INFO OnCallFinished event: callID = 399959717314563, source = 14045532250, destination = 14045532250, start = 1525725240, end = 1525725283, duration = 26, direction = 0, record = /share/audio_records/2018/05/07/in-4049371375-14045532250-20180507-203400-1525725240.3.wav, line = 4049371375
07.05.2018 20:34:43.532 INFO PBX event was pushed to 0 clients
07.05.2018 20:34:43.532 ERROR Stop audio record failed, _canRecord = false or info == null or info->recordFile == empty

07.05.2018 20:34:43.551 WARNING processLinkedIDEnd: call info not found by LinkdID

07.05.2018 20:46:06.527 INFO Generating new call ID: return 399959907631108
07.05.2018 20:46:06.527 INFO sending incoming call event from 14048598026 to , currentID=399959907631108

07.05.2018 20:46:06.527 INFO OnIncomingCall event: callID = 399959907631108, source = 14048598026, line = from-pstn
07.05.2018 20:46:06.527 INFO PBX event was pushed to 0 clients
07.05.2018 20:46:10.567 INFO MixMonitor App detected, record file = /share/audio_records/2018/05/07/in-4049371821-14048598026-20180507-204610-1525725966.8.wav

07.05.2018 20:46:36.549 INFO processHangup: sending finish call event from 14048598026 to , duration = 0

07.05.2018 20:46:36.549 INFO OnCallFinished event: callID = 399959907631108, source = 14048598026, destination = , start = 1525725966, end = 1525725996, duration = 0, direction = 0, record = /share/audio_records/2018/05/07/in-4049371821-14048598026-20180507-204610-1525725966.8.wav, line = 4049371821
07.05.2018 20:46:36.549 INFO PBX event was pushed to 0 clients
07.05.2018 20:46:36.549 ERROR Stop audio record failed, _canRecord = false or info == null or info->recordFile == empty

07.05.2018 20:46:36.552 WARNING processLinkedIDEnd: call info not found by LinkdID

07.05.2018 20:47:12.684 INFO Generating new call ID: return 399959924932613
07.05.2018 20:47:12.684 INFO sending incoming call event from 14048598026 to , currentID=399959924932613

07.05.2018 20:47:12.684 INFO OnIncomingCall event: callID = 399959924932613, source = 14048598026, line = from-pstn
07.05.2018 20:47:12.684 INFO PBX event was pushed to 0 clients
07.05.2018 20:47:16.719 INFO MixMonitor App detected, record file = /share/audio_records/2018/05/07/in-4049371821-14048598026-20180507-204716-1525726032.10.wav

07.05.2018 20:47:33.825 ERROR Start audio record failed, _canRecord = false or info == null

07.05.2018 20:47:33.825 INFO Answer detected callerID = 14048598026

07.05.2018 20:47:33.825 INFO onTransferredAnswer event: callID = 399959924932613, source = 14048598026, destination = 4009, line = 4049371821
07.05.2018 20:47:33.825 INFO PBX event was pushed to 0 clients
07.05.2018 20:48:08.366 INFO processHangup: sending finish call event from 14048598026 to 4009, duration = 35

07.05.2018 20:48:08.366 INFO OnCallFinished event: callID = 399959924932613, source = 14048598026, destination = 4009, start = 1525726032, end = 1525726088, duration = 35, direction = 0, record = /share/audio_records/2018/05/07/in-4049371821-14048598026-20180507-204716-1525726032.10.wav, line = 4049371821
07.05.2018 20:48:08.366 INFO PBX event was pushed to 0 clients
07.05.2018 20:48:08.366 ERROR Stop audio record failed, _canRecord = false or info == null or info->recordFile == empty

07.05.2018 20:48:08.392 WARNING processLinkedIDEnd: call info not found by LinkdID

07.05.2018 20:53:00.253 INFO Generating new call ID: return 399960016158726
07.05.2018 20:53:00.253 INFO sending incoming call event from 18882616662 to , currentID=399960016158726

07.05.2018 20:53:00.253 INFO OnIncomingCall event: callID = 399960016158726, source = 18882616662, line = from-pstn
07.05.2018 20:53:00.253 INFO PBX event was pushed to 0 clients
07.05.2018 20:53:25.281 INFO processHangup: sending finish call event from 18882616662 to , duration = 0

07.05.2018 20:53:25.281 INFO OnCallFinished event: callID = 399960016158726, source = 18882616662, destination = , start = 1525726380, end = 1525726405, duration = 0, direction = 0, record = , line = 4049372797
07.05.2018 20:53:25.281 INFO PBX event was pushed to 0 clients
07.05.2018 20:53:25.281 ERROR Stop audio record failed, _canRecord = false or info == null or info->recordFile == empty

07.05.2018 20:53:25.307 WARNING processLinkedIDEnd: call info not found by LinkdID

07.05.2018 21:04:19.212 INFO Generating new call ID: return 399960194154503
07.05.2018 21:04:19.212 INFO sending incoming call event from 14048598026 to , currentID=399960194154503

07.05.2018 21:04:19.212 INFO OnIncomingCall event: callID = 399960194154503, source = 14048598026, line = from-pstn
07.05.2018 21:04:19.212 INFO PBX event was pushed to 0 clients
07.05.2018 21:04:27.681 INFO processHangup: sending finish call event from 14048598026 to , duration = 0

07.05.2018 21:04:27.681 INFO OnCallFinished event: callID = 399960194154503, source = 14048598026, destination = , start = 1525727059, end = 1525727067, duration = 0, direction = 0, record = , line = 4049371793
07.05.2018 21:04:27.681 INFO PBX event was pushed to 0 clients
07.05.2018 21:04:27.681 ERROR Stop audio record failed, _canRecord = false or info == null or info->recordFile == empty

07.05.2018 21:04:27.707 WARNING processLinkedIDEnd: call info not found by LinkdID

07.05.2018 21:08:22.107 INFO Generating new call ID: return 399960257855496
07.05.2018 21:08:22.107 INFO sending incoming call event from 14048598026 to , currentID=399960257855496

07.05.2018 21:08:22.107 INFO OnIncomingCall event: callID = 399960257855496, source = 14048598026, line = from-pstn
07.05.2018 21:08:22.107 INFO PBX event was pushed to 0 clients
07.05.2018 21:08:26.149 INFO MixMonitor App detected, record file = /share/audio_records/2018/05/07/in-4049371821-14048598026-20180507-210826-1525727302.15.wav

07.05.2018 21:08:51.628 INFO processHangup: sending finish call event from 14048598026 to , duration = 0

07.05.2018 21:08:51.628 INFO OnCallFinished event: callID = 399960257855496, source = 14048598026, destination = , start = 1525727302, end = 1525727331, duration = 0, direction = 0, record = /share/audio_records/2018/05/07/in-4049371821-14048598026-20180507-210826-1525727302.15.wav, line = 4049371821
07.05.2018 21:08:51.628 INFO PBX event was pushed to 0 clients
07.05.2018 21:08:51.628 ERROR Stop audio record failed, _canRecord = false or info == null or info->recordFile == empty

07.05.2018 21:08:51.653 WARNING processLinkedIDEnd: call info not found by LinkdID

Any ideas as to what is going on?

Thanks,
Lucian Rye

  1. Vedisoft member avatar

    Vedisoft Provider

    2 years ago

    Hi Lucian,
    It looks like you properly installed PBX-connector on Asterisk side.
    But you've got problems on CRM-side.

    • If you know how to use Developer Tools in browser
    1. Go to Edit View of any Contact or Accont with phone
    2. Open Console tab in Developer Tools
    3. Make click-to-call
    4. send me screenshot (a@vedisoft.info)
    • if you don't know how to use Developer Tools in browser
      Let's have a skype call. You will share your screen and I will see what goes wrong.

    Best regards
    Andrey Uymin
    Project manager, Vedisoft
    +74997030423, ext.32
    a@vedisoft.info
    skype: andrew.uymin

    • lrye member avatar

      lrye

      2 years ago

      Here are the requested screen shots, as you can see I have no method to click to call.

      I uploaded the images.

  2. lrye member avatar

    lrye

    2 years ago

    I don't use Skype but I do use AnyDesk, if you would like to connect to my desktop and see the issues yourself.

  3. Vedisoft member avatar

    Vedisoft Provider

    2 years ago

    Hi,
    1. I do not see screenshot. Please send it to a@vedisoft.info.
    2. We've got holiday tomorrow. We can schedule connecting to your desktop on Thursday.
    3. Is it possible to give us access to your CRM instance by http?

    Best regards
    Andrey Uymin
    Project manager, Vedisoft
    +74997030423, ext.32
    a@vedisoft.info
    skype: andrew.uymin

  4. Megasurf member avatar

    Megasurf

    2 years ago

    Hi,

    I have exactly the same issue. Were you able to solve your problem? Please advise.

    Thanks

    • Vedisoft member avatar

      Vedisoft Provider

      2 years ago

      Hi,
      1. Please send me to a@vedisoft.info all your log files from /var/log/asterisk/ with names cel_prostiezvonki{date-time}.log.
      2. Please send me cel_prostiezvonki.conf from /etc/asterisk/

      Best regards
      Andrey Uymin
      Project manager, Vedisoft
      a@vedisoft.info
      skype: andrew.uymin

    • Megasurf member avatar

      Megasurf

      2 years ago

      Hi,

      Have you received my email?

  5. Megasurf member avatar

    Megasurf

    2 years ago

    Hi,

    Thank you for your reply. Will send it to you now.

    Thank you.

  6. Vedisoft member avatar

    Vedisoft Provider

    2 years ago

    Hi,
    I got emails from you. Thank you.

    I will reply by email.

    • Megasurf member avatar

      Megasurf

      2 years ago

      Hi,

      Thank you. I will wait for your email.

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