All-In-One CTI

by Vedisoft

All-In-One CTI is a computer telephony integration between SugarCRM and most popular PBXs. Easy install. Stable work. 100% support.

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#109 - Any manual to integrate with Cisco CME/CUCME?

Closed General Question created by andreinien 8 years ago

Hello. I found in description that Cisco listed as compatible. However, installation section requires plugin installation for PBX. Do you have any docs for using this connector with Cisco Express PBX?

  1. Vedisoft member avatar

    Vedisoft Provider

    8 years ago

    Hello, We support only Cisco Unified Communications Manager 10. If you have another version of Communication Manager then it will not work.

    What version of Communication Manager do you have?

  2. andreinien member avatar

    andreinien

    8 years ago

    Hello. I have Cisco Unified Communications Manager 10.5 running on 2900 router with 15.1 IOS. Is it right, that it's not possible to integrate CRM with Express version of CUCM due to lack of TAPI support and it's just fundamental restriction of CUCME?

    • Vedisoft member avatar

      Vedisoft Provider

      8 years ago

      Hi, If TAPI interface is not on your PBX then our module will not work. I don't know if it's fundamental restriction of CUCME or you can somehow enable it. You should clarify this question with your CISCO partner.

      If you will not have TAPI on your PBX then I can offer you to use our featured Windows SIP softphone. If you will use our softphone then you will get all functions of our module: - pop-up on incoming call - dial by click-to-call - phone calls log - audio records

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  • Supported Versions
  • 7.0.0 to 7.14.4

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