by Vedisoft

All-In-One CTI is a computer telephony integration between SugarCRM and most popular PBXs.
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#1062 - Click to call is not functioning

Open Installation created by markkhan 2 years ago

Hi There,

Click to call function is not working.

Please help.

Thank You

  1. nbashir member avatar

    nbashir Verified Purchase

    2 years ago

    WebRTC is coming onto my PC and showing the information from the PBX but I need the URL information for SuiteCRM to be entered in the WebRTC to pull information for the contacts.

  2. markkhan member avatar

    markkhan

    2 years ago

    Hi,

    What is the URL to display and match contacts in suitecrm.

    Thank you

  3. Vedisoft member avatar

    Vedisoft Provider

    2 years ago

    Hi,
    I don't understand your questions.
    - What PBX do you have? Do you see your PBX in supported list in our module description?
    - https://store.suitecrm.com/docs/allinone-cti/faq - here you can find supported PBX

    Best regards
    Andrey Uymin
    Project manager, Vedisoft
    a@vedisoft.info
    skype: andrew.uymin

  4. markkhan member avatar

    markkhan

    2 years ago

    Hi Andrey,

    We have FreePBX and that one is on the supported list as well.

    Can you please let us know how we can reach you to get help regarding the integration.

    Thank you

  5. markkhan member avatar

    markkhan

    2 years ago

    Hi Andrey,

    We need the URL to be put in our application which opens the contacts page.

    Please let us know so we can do the test and then buy the product on priority.

    Thank you

  6. markkhan member avatar

    markkhan

    2 years ago

    Hi There,

    Can you please get back to us on this.

    Thank you

    • Vedisoft member avatar

      Vedisoft Provider

      2 years ago

      Hi,
      I don't understand about what URL did you ask me.

      Please read installation guide for FreePBX and SugarCRM
      - https://store.suitecrm.com/docs/allinone-cti/install-guide-asterisk-freepbx
      - https://store.suitecrm.com/docs/allinone-cti/suitecrm-installation-guide

      If you meet any problem while you do steps from these guides, then let me know.

      Our module has 2 parts - PBX-connector and CRM-addon.
      PBX-connector is native add-on for Asterisk/FreePBX and it implements web-service.
      CRM-addon is js-libraray that implements connection between user's browser and PBX-connecotr.
      CRM-addon connects to PBX-connector by web-socket and gets/sends events from/to PBX via PBX-connector.

      I hope you will do installation stricly according to our guides, carefully read my explanation and after this you will be able to clarify your question - "We need the URL to be put in our application which opens the contacts page". For now I don't understand your question.

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