crmspace - Profile

Support March 26th, 2026 @ 1:55 pm

Hi Heidi, thank you very much for your detailed responses to our points. We are currently waiting for the DMZ server and will get back to you as soon as we have test results.

Best regards

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Tutorial for on-prem systems

Support March 24th, 2026 @ 11:10 am

Hi, still, I personally do not understand which parameters are involved and what needs to configured for what purpose.

In Step 1: Within the linked script, $sugar_url contains the local address of the CRM, so in our case the current and local IP like for example "http://10.10.0.1/index.php"? The script itself should be hosted on a server that is available from mailchimp servers and can connect to the CRM (classic DMZ)?

In Step 2: There is a link that should explain something about webhook configurations in mailchimp, but the link doesnt work ("Add this script as a new webhook for each list that syncs to your CRM"). Assumption: Somewhere in Mailchimp we need to set a link per list that points to the php file storing the above script, and add the suffix "?module=SugarChimp&entryPoint=SugarChimpWebhook" to that URL?

In Step 3: "Even if your instance is publicly available via reverse proxy": By "reverse proxy", you refer to that same php-script-file?

Secondly, the query contains "https://your-CRM-endpoint", what url is that? The full URL like https://our.dmz.server.tld/script.php?module=SugarChimp&entryPoint=SugarChimpWebhook or just https://our.dmz.server.tld/script.php ?

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Installation fails with copy() error message

Support March 23rd, 2026 @ 12:50 pm

Hi Heidi, as said, we were able to install the addon in the end, it simply required to allow the copy() command from the config. But to avoid this problem with other customers, the installation process should be refactored and tested with a recent suite version.

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Installation fails with copy() error message

Support March 13th, 2026 @ 4:04 pm

Found a possible solution by adding an exception for the copy method to the config. But the installation file seems to be incompatible with 7.14.7/default config.

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Custom module support

Support May 5th, 2025 @ 6:45 am

I'll try to explain it differently: our contacts have a relationship to a new module, let's call it ContactPreferredCommunicationChannel. The relationship is 1:m (a contact has 0 to many linked objects of this type). This module contains the relevant information for building our target lists. Due to the cardinality of the relationship (and other factors), our report must therefore start with the ContactPreferredCommunicationChannel module. Only then do we access the contacts via a join. As mentioned, our target contact list also has a relationship to ContactPreferredCommunicationChannel.

Now we're at the starting point: adding ContactPreferredCommunicationChannel records to the target contact list works with this add-on. However, removing records that are no longer qualified does not work. Hence the question from the first post.

Number of records: not a factor here. All tests were done with less than 10 records.

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portal cannot connect to crm

Support November 20th, 2024 @ 12:38 pm

an update: we've created another virtual host on the very same webserver, crm and portal both use subdomain with an individual prefix (e.g. portal.xyz.com and crm.xyz.com). the CORS issue is still the same, and both virtualhosts use ssl. but, secondly, if i turn on my chrome extension to overcome the cors-issues, the 500 internal server error remains when trying to load a page. we have created a dedicated php-error-log file for the crm virtualhost, and i cannot see any explanation besides the usual suite-warnings. in summary: exchanging the webserver wasnt helpful.

and, last but not least, i also noticed that the portal designer page in suitecrm itself is also not fully working. i created page schemas for accounts, but if some other modules are selected, another error becomes visible:

sugar_grp1_jquery.js…GqXToTTo2eBa3haDA:2 
 POST https://crm.ourdomain.tld/index.php?module=ant_CustomerPortal&action=getLayoutEditor 500 (Internal Server Error)
send    @   sugar_grp1_jquery.js…GqXToTTo2eBa3haDA:2
ajax    @   sugar_grp1_jquery.js…GqXToTTo2eBa3haDA:2
(anonymous) @   sugar_grp1_jquery.js…GqXToTTo2eBa3haDA:6
e.  @   sugar_grp1_jquery.js…GqXToTTo2eBa3haDA:6
prepareLayoutDesigner   @   index.php?module=ant…ction=settings:1720
onchange    @   index.php?module=ant…ction=settings:1184
handleMouseUp_  @   unknown

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portal cannot connect to crm

Support November 19th, 2024 @ 3:01 pm

Hi, I can try to utilize another server, just need do some preps first. but to answer your questions: - Suite 7.14.5 - PHP 8.2.24

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no connector icon shown

Support June 21st, 2024 @ 6:48 am

usually it is, yes. but as mentioned, using the en_en language pack was allowing us to select those two modules, but the icons still didn't appear in both languages.

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no connector icon shown

Support June 18th, 2024 @ 7:13 am

Hi,

in our regular language pack, the connector config did not display any modules, in the english version contacts and accounts were shown. So we activated the addon for both modules and logged out again.

that was related to step 8. In our language pack, the page didnt show any elements to select from. After logging in english, contacts and accounts were selectable, thats what we did. But in both languages, no menu icon was shown.

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no connector icon shown

Support May 31st, 2024 @ 10:12 am

Hello, Is there any news on this case? Thank you very much for your help in advance!