crmspace - Profile

Support November 20th, 2024 @ 12:38 pm

an update: we've created another virtual host on the very same webserver, crm and portal both use subdomain with an individual prefix (e.g. portal.xyz.com and crm.xyz.com). the CORS issue is still the same, and both virtualhosts use ssl. but, secondly, if i turn on my chrome extension to overcome the cors-issues, the 500 internal server error remains when trying to load a page. we have created a dedicated php-error-log file for the crm virtualhost, and i cannot see any explanation besides the usual suite-warnings. in summary: exchanging the webserver wasnt helpful.

and, last but not least, i also noticed that the portal designer page in suitecrm itself is also not fully working. i created page schemas for accounts, but if some other modules are selected, another error becomes visible:

sugar_grp1_jquery.js…GqXToTTo2eBa3haDA:2 
 POST https://crm.ourdomain.tld/index.php?module=ant_CustomerPortal&action=getLayoutEditor 500 (Internal Server Error)
send    @   sugar_grp1_jquery.js…GqXToTTo2eBa3haDA:2
ajax    @   sugar_grp1_jquery.js…GqXToTTo2eBa3haDA:2
(anonymous) @   sugar_grp1_jquery.js…GqXToTTo2eBa3haDA:6
e.  @   sugar_grp1_jquery.js…GqXToTTo2eBa3haDA:6
prepareLayoutDesigner   @   index.php?module=ant…ction=settings:1720
onchange    @   index.php?module=ant…ction=settings:1184
handleMouseUp_  @   unknown

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portal cannot connect to crm

Support November 19th, 2024 @ 3:01 pm

Hi, I can try to utilize another server, just need do some preps first. but to answer your questions: - Suite 7.14.5 - PHP 8.2.24

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no connector icon shown

Support June 21st, 2024 @ 6:48 am

usually it is, yes. but as mentioned, using the en_en language pack was allowing us to select those two modules, but the icons still didn't appear in both languages.

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no connector icon shown

Support June 18th, 2024 @ 7:13 am

Hi,

in our regular language pack, the connector config did not display any modules, in the english version contacts and accounts were shown. So we activated the addon for both modules and logged out again.

that was related to step 8. In our language pack, the page didnt show any elements to select from. After logging in english, contacts and accounts were selectable, thats what we did. But in both languages, no menu icon was shown.

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no connector icon shown

Support May 31st, 2024 @ 10:12 am

Hello, Is there any news on this case? Thank you very much for your help in advance!