Connect with your customers in real time through WhatsApp, directly from SuiteCRM. Sapient WhatsApp Integration gives your team a familiar chat-style workspace with two-way messaging, smart automation, and a complete conversation timeline—all seamlessly stored in your CRM
Configure Inbound Whatsapp
Configure Messaging Service & Webhook
1. Twilio – Inbound Whatsapp Setup
- Log in to your Twilio Console → https://console.twilio.com
- In Twilio Console → Messaging → Services.
- Create a new Messaging Service (or edit existing).
- Add your WhatsApp-enabled number to this service.
- Under Inbound Settings (WHEN A MESSAGE COMES IN) set your SuiteCRM webhook URL.
- Paste your CRM Inbound Handler URL as shown below. Replace the sample URL (your-crm.com) with your own domain name.
https://your-crm.com/index.php?entryPoint=sapient_Whatsapp_TwilioInbound
Contact Us Anytime
- We're here to assist you.
- Email: info@sapientsoftwares.com
- Microsoft Teams: info@sapientsoftwares.com
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