Connect with your customers in real time through WhatsApp, directly from SuiteCRM. Sapient WhatsApp Integration gives your team a familiar chat-style workspace with two-way messaging, smart automation, and a complete conversation timeline—all seamlessly stored in your CRM
Admin - Whatsapp Configuration Guide
Gateway Configuration
Navigate to the Admin Panel, search for the Sapient Whatsapp Integration section, and click on Settings Configuration
The Sapient Whatsapp Configuration page allows administrators to set up and manage Whatsapp gateway integrations within SuiteCRM. From this screen, you can configure provider credentials, authentication tokens, and sender numbers to enable seamless Whatsapp communication.
1. Twilio Configuration Settings
When Twilio is selected as the gateway, you need to configure the following details, which can be obtained from your Twilio account at https://www.twilio.com/console
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