Freshdesk Integration with SuiteCRM

by Dreamer Technologies

Streamline all your customer conversations in CRM. This Integration helps you to manage your customer support case into CRM. It will create cases, account, contact, replies in CRM and will relate each other.

Free 30 day trial
Try it Now

Admin Guide / Configure Freshesk in CRM

Configuration after addon successfully installed.

Active the addon

  • Goto Admin Panel of SuiteCRM then scroll the page below and click on Freshdesk Configuration
  • Paste the License Key from you have downloaded addon under your Purchases to the License Key box in SuiteCRM Store and then Click on Validate.

Configure Freshdesk Settings

1. Enter the your freshdesk account domain. as per example.
2. Copy Freshdesk API key from the portal and enter here. click for details
3. Select any 1 user for assigning cases in CRM.
- Click on Save button.

fd_crm_settings.png

Now need to Create Dispatch'r & Observer - Rules. click for details

In case found any problem while installation please email us at info@dreamertechs.com

Saving Comment Saving Comment...
  • Supported Versions
  • 7.0.0 to 8.6.1
Read Our Review
Rating

  • "Very Helpful! Going above and beyond to help. Wanted some changes, they are in the process of doing this fro me now." - paul.martin

    Read More Reviews

Other add-ons of interest

Glances - Integrate SuiteCRM with all your apps

The simplest way to work™. Glances integrates SuiteCRM with all your favorite workplace apps, acting as your go-to hub for real-time customer insights and personal tasks.

Featured

SuiteCRM CUSTOMER PORTAL

Customer Portal integrated with SuiteCRM for self-service with client based front-end portal and SuiteCRM at backend. Engage customers to log and manage support cases, bugs on the web, Publish your knowledge base articles from CRM to customer facing portal in FAQs for self service, enables your cust...

Service Level Agreement

Service Level Agreement (SLA) is the understanding between service provider and customer to offer service from service provider.

“SuiteCRM Service Level Agreement” extensions from VIPL Team support SLA and its defined by users.

You can create notification and escalation procedures in terms of ...
Integrations Sales freshdesk connector freshdesk integration with suiteCRM freshdesk + suitecrm freshdesk with suitecrm freshdesk addon freshdesk with crm freshdesk + crm dreamer SuiteCRM suitecrm plugins plugin for suitecrm suitecrm ticket integration freshdesk Freshdesk plugin for Suitecrm dreamcrm freshdesk ticket integration with SuiteCRM