Streamline all your customer conversations in CRM. This Integration helps you to manage your customer support case into CRM. It will create cases, account, contact, replies in CRM and will relate each other.
|#2569 Replies not being synced to SuiteCRM as notes - All replies from Freshdesk and customer e-mail replies are not being created as Notes in SuiteCRM||matthew1||Open||Bug?|
|#2568 Case updates in SuiteCRM don't update freshdesk and causes duplicate tickets - Hi there, just installed the trial and running into some issues. First thing is the setup guide a||matthew1||Open||Bug?|
Other add-ons of interest
Analytic Reporting Tool Basic
Dynamic Reports and Interactive Charts.
Powerful tool for SuiteCRM report creation and data analytics. Includes a variety of chart types, detailed, summary and pivot tables. This Reporting Tool is for anyone, no need for technical knowledge or SQL. Comes with over a hundred prebuilt reports.
CUSTOMER PORTAL FOR SUITECRM
Customer Portal Customised by Fynsis empowers speedier time to determination and diminishes general caseload, by enabling people to make cases, refresh their record data, look through the information base, and track bugs to a determination.