by Verity Infotech

This add-on will help you sync Freshdesk tickets to your SuiteCRM, plus it will automatically create an account and contact related to each ticket. Your business can work more competently with Freshdesk tickets, customers, comments and company information easily synced to your SuiteCRM.

Includes a 30 day guarantee
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Freshdesk Configuration

Freshdesk Configuration

1) Get Email - Login to your freshdesk portal. - Click on Setting Icon. - Click on Email

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You will get below screen. Copy this email id. This will used as later part of configuration.

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2) Ticket Creation Rule

Go to Admin. Click on Automations. 3.png

  • Click on New Rule Button. 4.png

And then Add below configuration. URL={$suitecrm_url}/index.php?entryPoint=Ticket_Trigger

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Click on Preview and Save Button. And then it will open new popup. Click on button Save and enable.

3) Ticket Update Rule

Go to Admin. Click on Automations.

Click on Ticket Updates tab and then New Rule button.

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And then Add below configuration. URL={$suitecrm_url}/index.php?entryPoint=Ticket_Trigger

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Rating
  • "The support from Jack was very quick and efficient. We will continually work with your team to achieve other tasks. Thank you very much!" - mikemikecf

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