Better serve your customers with Freshdesk for SuiteCRM

About Freshdesk

Freshdesk is cloud-based customer service software that provides help desk support with smart automation to get things done faster.

Helpful Features

Sync Freshdesk tickets to SuiteCRM cases

• Whenever tickets are created in Freshdesk, a case record will be created in SuiteCRM
• Includes all fields like issue subject, priority, status, description, etc.

One click to see history in CRM. (Go to the detail view and click on the history icon beside favorite button)

Ticket History View

Sync Freshdesk contact and company to SuiteCRM contacts and accounts

• Whenever new tickets are created in Freshdesk, the Freshdesk contact will be created as a contact in SuiteCRM
• Company will be listed as an account in SuiteCRM
• All the records will be related to each other

Sync Freshdesk reply to SuiteCRM notes

• New reply given by agents or clients will be logged as a note record
• Comments will relate to the appropriate contact

Create Ticket

The configuration below shows the ticket details.

Create Account

Create Contact

It will check that email in contacts, and if there is a match, it will relate with that contact. If there is no match, it will create a new contact.

Ticket changes and updates

• If ticket priority changes, then it will also change priority in SuiteCRM
• If ticket status changes, then it will also change status in SuiteCRM
• If a new agent sends a new reply or requester sends a new email, then the ticket is also updated

It will show SuiteCRM alert when case is created

It will show SuiteCRM alert when case is updated