Highlevel Overview
Freshdesk is cloud-based customer service software that provides help desk support with smart automations to get things done faster. Now you can save time by combining the best of Freshdesk with your SuiteCRM platform.
The SuiteCRM Freshdesk Integration by Verity Infotech will help you sync Freshdesk tickets to your SuiteCRM, plus it will automatically create an account and contact related to each ticket. Your business can work more efficiently with Freshdesk tickets, customers, comments, and company information easily synced to your SuiteCRM.
Helpful Features
Sync Freshdesk tickets to SuiteCRM cases:
- Whenever tickets are created in Freshdesk, a case record will be created in SuiteCRM
- Includes all fields like: issue subject, priority, status, description, etc.
Sync Freshdesk contact and company to SuiteCRM contacts and accounts:
- Whenever new tickets are created in Freshdesk, the Freshdesk contact will be created as a contact in SuiteCRM
- Company will be listed as an account in SuiteCRM
- All the records will be related to each other
Sync Freshdesk reply to SuiteCRM notes:
- New reply given by agents or clients will be logged as a note record
- Comments will relate to the appropriate contact
Create Account
Create Contact
It will check that email in contacts, and if there is a match, it will relate with that contact. If there is no match, it will create a new contact.
Ticket changes and updates:
- If ticket priority changes, then it will also change priority in SuiteCRM
- If ticket status changes, then it will also change status in SuiteCRM
- If a new agent sends a new reply or requester sends a new email, then the ticket is also updated
To learn more about this solution, go to SuiteCRM Freshdesk Integration or search for "Freshdesk."
-
Twitter Integration
Twitter Integration helps you to fetch the twitter profile data and can see all Tweets and Likes of that profile at one click. You can do this from Contacts and Leads modules.
-
Gmail Chrome Tool for SuiteCRM
Accelerate your sales and marketing efforts while browsing the web by directly connecting your SuiteCRM contacts from Gmail using the Gmail Chrome Tool for SuiteCRM.
-
Xero Accounting SuiteCRM Integration
The synergy of Xero and SuiteCRM is a double bonanza, as SuiteCRM Xero Accounting Integration by Fynsis brings a seamless flow of data of customers from inside your CRM to the actual billing and invoicing system in useful handshake so the bills can be generated within CRM.
- Show more addons