Highlevel Overview
Created by Verity Infotech, the Jira Service Desk integration unites the best of Jira’s collaborative ITSM software for rapid service delivery with your SuiteCRM platform. Your business can work more competently with Jira Service Desk Issues, Customers, Comments and Organizations synced to SuiteCRM.
Helpful Features
Sync Jira Service Desk Issues to SuiteCRM Cases
- Whenever issues are created in Jira Service Desk, a Case Record will be created in SuiteCRM
- Includes all fields like: Issue Subject, Priority, Status, Description, Attachment Links, Issue Type, etc.
Sync Jira Service Desk Reporter to SuiteCRM Contacts and Accounts
- Whenever new issues are created in Jira Service Desk, a JSD (Jira Service Desk) Reporter as a Contact will be created in SuiteCRM
- Organization will be listed as an Account in SuiteCRM
- All the records will be related to each other
Sync Jira Service Desk Comments to SuiteCRM Notes
- New comments given by agents or clients will be logged as a note record
- Comments will relate to the appropriate contact
When clients raise any issues, it will also create issues in the Jira Service Desk Admin Portal
To learn more about this solution, go to Jira Service Desk with SuiteCRM, or search for "Jira Service Desk."
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360 View Tracker
With the 360 View Tracker add-on, track and understand your team’s day-to-day SuiteCRM activities. From logins/logouts to updates, imports/exports and more, get user details and IP addresses to help review, report and manage your CRM team processes.
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MTS Activity Stream
The MTS Activity Stream add-on enables users to view a list of activities performed on records. By using this solution, users can see who has updated important information on a CRM record and avoid making duplicate actions. Also, this feature helps admin monitor other users’ activities by reviewin...
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Hide Empty Fields
Hide empty fields help user to focused on only those fields which is highly used or effective. Hide fields extensions increase usability of SuiteCRM application so user only focused on required fields of module.
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