Highlevel Overview
Created by Verity Infotech, the Jira Service Desk integration unites the best of Jira’s collaborative ITSM software for rapid service delivery with your SuiteCRM platform. Your business can work more competently with Jira Service Desk Issues, Customers, Comments and Organizations synced to SuiteCRM.
Helpful Features
Sync Jira Service Desk Issues to SuiteCRM Cases
- Whenever issues are created in Jira Service Desk, a Case Record will be created in SuiteCRM
- Includes all fields like: Issue Subject, Priority, Status, Description, Attachment Links, Issue Type, etc.
Sync Jira Service Desk Reporter to SuiteCRM Contacts and Accounts
- Whenever new issues are created in Jira Service Desk, a JSD (Jira Service Desk) Reporter as a Contact will be created in SuiteCRM
- Organization will be listed as an Account in SuiteCRM
- All the records will be related to each other
Sync Jira Service Desk Comments to SuiteCRM Notes
- New comments given by agents or clients will be logged as a note record
- Comments will relate to the appropriate contact
When clients raise any issues, it will also create issues in the Jira Service Desk Admin Portal
To learn more about this solution, go to Jira Service Desk with SuiteCRM, or search for "Jira Service Desk."
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Accounts Global View
Quickly visualize account structure including Accounts Member Organizations. View Opportunities with totals per sales stage, Quotes, Invoices and Contacts for an account and its members.
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MTS Organisation Chart
The MTS Organisation Chart add-on uses your SuiteCRM data to create a visual representation of businesses and their reporting structures. For potential customers, gain a better understanding of connections, how teams work together, and what contacts are involved in the decision-making process.
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Data Export Tools
SuiteCRM Data Export Tools allows you to export records from any CRM module to any FTP location or post records to any URL using HTTP Post.
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