Highlevel Overview
Created by Verity Infotech, the Jira Service Desk integration unites the best of Jira’s collaborative ITSM software for rapid service delivery with your SuiteCRM platform. Your business can work more competently with Jira Service Desk Issues, Customers, Comments and Organizations synced to SuiteCRM.
Helpful Features
Sync Jira Service Desk Issues to SuiteCRM Cases
- Whenever issues are created in Jira Service Desk, a Case Record will be created in SuiteCRM
- Includes all fields like: Issue Subject, Priority, Status, Description, Attachment Links, Issue Type, etc.
Sync Jira Service Desk Reporter to SuiteCRM Contacts and Accounts
- Whenever new issues are created in Jira Service Desk, a JSD (Jira Service Desk) Reporter as a Contact will be created in SuiteCRM
- Organization will be listed as an Account in SuiteCRM
- All the records will be related to each other
Sync Jira Service Desk Comments to SuiteCRM Notes
- New comments given by agents or clients will be logged as a note record
- Comments will relate to the appropriate contact
When clients raise any issues, it will also create issues in the Jira Service Desk Admin Portal
To learn more about this solution, go to Jira Service Desk with SuiteCRM, or search for "Jira Service Desk."
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Custom Validation Message
Create your own custom validation messages for SuiteCRM. For each field, configure the validation message shown on the edit view page when a field does not pass the validation requirements.
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Suite Dropbox
Dropbox integration with SuiteCRM gives you the best way to organize your Dropbox files in SuiteCRM. We have simplified the Dropbox organizational process by allowing users to drag and drop documents to a record, then a folder will automatically be created in Dropbox with the right documents inside.
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Scan Identical Leads
Have newly created leads? Processing imported leads from one or more sources? Quickly identify if there is already an existing lead by setting up your predefined parameters. Any possible duplicates will be highlighted and noted when viewing a given lead.
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