Highlevel Overview

Created by Verity Infotech, the Jira Service Desk integration unites the best of Jira’s collaborative ITSM software for rapid service delivery with your SuiteCRM platform. Your business can work more competently with Jira Service Desk Issues, Customers, Comments and Organizations synced to SuiteCRM.

Helpful Features

Sync Jira Service Desk Issues to SuiteCRM Cases

  • Whenever issues are created in Jira Service Desk, a Case Record will be created in SuiteCRM
  • Includes all fields like: Issue Subject, Priority, Status, Description, Attachment Links, Issue Type, etc.

Jira Service Desk add-on for SuiteCRM case created

Sync Jira Service Desk Reporter to SuiteCRM Contacts and Accounts

  • Whenever new issues are created in Jira Service Desk, a JSD (Jira Service Desk) Reporter as a Contact will be created in SuiteCRM
  • Organization will be listed as an Account in SuiteCRM
  • All the records will be related to each other

Sync Jira Service Desk Comments to SuiteCRM Notes

  • New comments given by agents or clients will be logged as a note record
  • Comments will relate to the appropriate contact

When clients raise any issues, it will also create issues in the Jira Service Desk Admin Portal

Jira Service Desk issue syncs from SuiteCRM

To learn more about this solution, go to Jira Service Desk with SuiteCRM, or search for "Jira Service Desk."

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