The Twilio Call Extension adds incoming call, outgoing call, call logging, call notification, call notes and call recording functionality to your SuiteCRM. Users can make calls directly from SuiteCRM, check previous call history, and enjoy the convenience of call getting automatically logged to records containing matching phone numbers.
#3783 - Receiving 'Missing application SID' error from Twilio
I receive this error when logging into the CRM and I am unable to make calls, even though there is no field to enter an application SID on the settings page. How can I resolve this? Thanks, John
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"Excellent plugin and great support team. Everything works as described." - chrisely
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chrisely
3 years ago
I can see that the error is received in a message in a websocket connection. My browser sends the following:
payload: { browserinfo: {p: "browser", v: "1.8.1", browser: {,…}, plugin: "rtc"} browser: {,…} p: "browser" plugin: "rtc" v: "1.8.1" token: "" type: "listen" version: "1.5" }
and then send the following message back:
payload: {error: {code: 31100, message: "Missing application SID"}}
3 years ago
I think it's to do with the 'Twilio Client Name' field. I cannot find any information in the Twilio documentation about what I would put in this field.
3 years ago
https://store.suitecrm.com/assets/img/addonassets/twilio-call-extension/Screenshot%20from%202020-01-10%2011-54-20.png My settings page does not look like this, I have only 3 fields (Twilio Account SID, Twilio Auth Token and Twilio Client Name) Do I have an old version of the plugin? I downloaded it directly from the purchases page of this site.
3 years ago
Hello
You have to enter Application SID in particular User. Check this Screenshot.
3 years ago
Hey John,
Can you please connect us on skype: AuroCRM It will be easy for us to guide you.
3 years ago
I cannot connect with that username on Skype. When I try and update those fields on my user account I receive the following error: MySQL error 1054: Unknown column 'twilio_user_phone' in 'field list'
3 years ago
Skype
3 years ago
Click on the share skype link to connect. Also, do Repair and rebuilt in CRM and execute the code.
3 years ago
Apologies, I have done that now and everything is working. Thank you for your help.