Timer Tracker helps users manage time spent on each activity within SuiteCRM. It integrates seamlessly with Billing (both Invoice & Quotes) to make generating billing based on hours accrued for customers a breeze.
#5268 - how do i upgrade the modules in suitecrm?
I've upgrade suitecrm to version 7.13.3. how do i upgrade the module and which one do i use?
one month ago
Hello,
First you have to check that after the Migration of SuiteCRM to version 7.13.3, Timekeeping module available in the Module Loader or not.
If it's available then you have to download the "VITimekeeping-8.0-SuiteCRM-Version7.13.zip" from store and upload again so it'll upgrade the package.
Regards,
Variance Infotech PVT LTD
one month ago
Hello,
After Migration, If you found the Package in Module Loader then please check the Time Tracker functionality works or not?
If not works then let us know.
Regards,
Variance Infotech PVT LTD
one month ago
functionality is working however our error log file in suitecrm is filling up with below error.
PHP Fatal error: Uncaught Error: Call to a member function format() on bool in /home4/connegl3/public_html/crm/custom/VITimeKeeping/VICheckRunningTimer.php:101 Stack trace:
0 /home4/connegl3/public_html/crm/custom/VITimeKeeping/VICheckRunningTimer.php(20): VICheckRunningTimer->checkRunningTimer() 1 /home4/connegl3/public_html/crm/custom/VITimeKeeping/VICheckRunningTimer.php(170): VICheckRunningTimer->__construct() 2 /home4/connegl3/public_html/crm/include/MVC/Controller/SugarController.php(1017): require_once('/home4/connegl3...') 3 /home4/connegl3/public_html/crm/include/MVC/Controller/SugarController.php(465): SugarController->handleEntryPoint() 4 /home4/connegl3/public_html/crm/include/MVC/Controller/SugarController.php(361): SugarController->process() 5 /home4/connegl3/public_html/crm/include/MVC/SugarApplication.php(101): SugarController->execute() 6 /home4/connegl3/public_html/crm/index.php(52): SugarApplication->execute() 7 thrown in /home4/connegl3/public_html/crm/custom/VITimeKeeping/VICheckRunningTimer.php on line 101
one month ago
Hello,
Is it possible for you to give us CRM login credentials and FTP details where you hosted your CRM?
If "yes" then share with us on "techsupport@varianceinfotech.com" so we can your issue quickly.
Regards,
Variance Infotech PVT LTD
one month ago
unfortunately this will not be possible. I can arrange for someone to access it on your behalf using Microsoft Team with shared screen and you can inspect whatever you need there
i'd like to point out that we have not yet upgraded to latest version hence should we first upgrade and then check to see if the logs are still there?
one month ago
Hello,
Are you taking about TimeKeeping/Timer Tracker zip upgrade or CRM upgrade?
Regards,
Variance Ifotech PVT LTD
one month ago
I'm referring to TimeKeeping/timer Tracker upgrade
one month ago
Hello,
We'll provide you updated package of Timerkeeping. After that you can upgrade it in CRM and check it.
Regrads,
Variance infotech PVT LTD
one month ago
please share relevant details
one month ago
Hello,
As per the error log, We're going to fix the problem and upload updated package on the SuiteCRM Store.
After that I'll inform here to you download the updated package according to your upgraded SuiteCRM Version and upload in SuiteCRM.
Regards,
Variance Infotech PVT LTD