At a glance, view high level summaries of all related data for a given record. For example, see how many contacts an account has or the total value of all quotes combined for a contact.
#1715 - Cannot create Summary Fields on accounts
I created a Summary Fields on AOS_Contracts (Contrats in french): OK I try to create one on Accounts (Comptes in french) which has 14 Subpanels: I get the message "Selected primary module doesn't contain any Subpanel!! Please select other primary module!!" and I cannot continue.
afcmasteruser
5 years ago
Hello
As per your comment, you will get this kind of message when primary module does not have subpanel. Can you please tell us which module you have select as Primary Module and Subpanel Module?
If it is possible then send us screenshot of your configuration which you did.
Regards, Variance Infotech PVT LTD
5 years ago
I tried to select Comptes as Primary module and I got the answer "Selected primary module doesn't contain any Subpanel!! Please select other primary module!!" See screenshot
5 years ago
Hello,
Can you check Comptes module has subpanel or not?
If not then message come like "Selected primary module doesn't contain any Subpanel!! Please select other primary module!!" See screenshot
5 years ago
Sorry, I clicked too fast. But I don't see how to join a screenshot.
5 years ago
Hello,
When you adding comment, there is one option to upload image. See Screenshot : http://i.prntscr.com/RFMHh6YrSqeQX3ZDqW-WwQ.png
5 years ago
I tried to select Comptes (Accounts) module: see screenshot Primary module selection.png Comptes module has many subpanels: see screenshot Comptes list of subpanel.png
5 years ago
Hello,
is it possible to send us your CRM Credentials and FTP Details if you don't mind ?
If yes then send us on techsupport@varianceinfotech.com
We will check what exact problem.
5 years ago
Would it be possible instead to open a Teamviever session, so I could open any folder ?
5 years ago
Hello,
We will connect through Anydesk. Our Support team will be available between 10:00AM to 7:30PM(IST).
On which time you will be available for connect?
5 years ago
I am available right now. But I don't have Anydesk. Do I need to buy one, or can you use Teamviever ?
5 years ago
Hello,
Teamviewer disconnect automatically after 5 minutes that's why i suggested Anydesk. Anydesk is same as Teamviewer use for Remote access and it's freely available.
We will send you slack invitation for further communication. You needs to accept invitation.
5 years ago
OK
5 years ago
Hello,
We have sent you slack invitation on "bernard.vandecasteele.64@m4x.org". Please accept invitation.
5 years ago
Done
5 years ago
I have installed Anydesk and I am available
5 years ago
Hello
I have sent you message on slack. Let's talk on slack
5 years ago
Hello,
Please let us know if you have any more questions on this ticket. If not then we will close this ticket.
Regards, Variance Infotech PVT LTD
5 years ago
It is still not working, but I was very busy and had no time to contact you. I'll do it when I have time. Thank you
5 years ago
Hello,
Can you please provide us your CRM Credentails, FTP access and Database access if you don't mine ?
If you provide credentials then it'll be easy for us to check your issue.
Regards, Variance Infotech PVT LTD
4 years ago
Hello
Thanks for your valuable support and being our customer. As per our last discussion related to ticket, hope you've received satisfied answer from our support team. For now, We're closing the ticket but if you've any questions or concern feel free to email us on techsupport@varianceinfotech.com or reply to the same ticket.
Regards, Support Team Variance InfoTech Pvt Ltd www.varianceinfotech.com