by AppJetty

If you are a SuiteCRM owner, you can provide users with field-level access in your CRM through SuiteCRM Field Level Access Control. Our plugin enables the admin to display only relevant field data to users who have been assigned roles.

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#5444 - Plugin is not loading properly in SuiteCRM 7.14.1

Open Bug? created by it33 Verified Purchase 4 months ago

We purchased the plugin but can't get it to load properly in SuiteCRM 7.14.1

When I go to load the licence number in Admin settings I see the following (BUG?)

LBL_APPLY_FIELD_ACCESS_CONTROL_TITLE LBL_APPLY_FIELD_ACCESS_CONTROL_HEADER_DESC

LBL_APPLY_FIELD_ACCESS_CONTROL LBL_APPLY_FIELD_ACCESS_CONTROL_DESC LBL_FAC_RIGHTS_MANAGEMENT LBL_FAC_RIGHTS_MANAGEMENT_DESC

I have had to disable the plugin to use the CRM properly. Please email me with a solution as soon as possible.

Thank you.

  1. Biztech member avatar

    AppJetty Provider Affiliate

    4 months ago

    Hello There,

    Thank you for reaching out to us and bringing this issue to our attention.

    We apologize for the inconvenience you're experiencing with the plugin. The issue you're describing appears to be related to missing labels.

    To resolve this, please follow these steps:

    • Go to Admin > Repair > Quick Repair and Rebuild.
    • Clear your SuiteCRM cache by deleting the cache folder in your SuiteCRM root directory.
    • Log out and log back into SuiteCRM.

    If the problem persists, we recommend reinstalling the plugin to ensure all files are correctly placed.

    Please try these steps and let us know if the issue is resolved. If you continue to experience problems, kindly inform us at support@appjetty.com. We will investigate further and provide you with a prompt solution.

    Thank you for your patience and cooperation.

    Best regards,
    AppJetty Support

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