by Implicit Inc.

Scalable, Enterprise-Class solution for integrating SuiteCRM with Exchange / Office 365. Synchronize contacts, calendars and tasks. Set rules for auto-archiving of incoming/outgoing emails. Combine (optional) with an Exchange / Office 365 add-on that presents an Email Side-Panel in Outlook and allows users to view, create and edit CRM records from within Outlook.

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#1302 - Updated payment info, but software still not working

Closed Bug? created by TransWare AG 4 years ago

Dear support, I have updated the payment info for our product "Exchange Integration", but the software is still not working. Please advice.

  1. info10 member avatar

    TransWare AG

    4 years ago

    Please let me know, when you have reactivated our license. We cannot work right now and are blocked. did you checked that we have updated our Payment Information. I defined a new Credit Card. Please check.

  2. jason member avatar

    Jason

    4 years ago

    Thanks for updating your payment information. The renewal just came through. If you go to revalidate the same license key then everything should start working after that.

    Let me know if you have any questions.

    Cheers, Jason Eggers The SuiteCRM Store

  3. info10 member avatar

    TransWare AG

    4 years ago

    Hi Jason, thanks for your feedback, but after trying to reenter the license key, the following message appeared: [image redacted]

    • jason member avatar

      Jason

      4 years ago

      I'll loop in Implicit to see if any other steps need to be done to reactivate the license.

  4. Implicit member avatar

    Implicit Inc. Provider

    4 years ago

    We re-activated the license. Please try again.

  5. info10 member avatar

    TransWare AG

    4 years ago

    Yes, now the message has disappeared, thanks.

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