by iDevIT

SuiteCRM Signature Field Plugin
Add signature fields directly from the studio to allow your prospect to agree and sign your records.
Add Signature fields on any Studio-enabled module (base and custom modules), and print it on the PDF templates !

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#2454 - Signature not saved after save record

Closed Bug? created by webttleng Verified Purchase 7 months ago

I have input data and sign in signature field and then click save
It show "No Signature saved yet" on detail view.
What happen?

  1. idevit member avatar

    iDevIT Provider Affiliate

    7 months ago

    Hello,

    Best wishes for 2020 :)
    To help you about your question, can you please inform us :
    - Your exact suitecrm version ?
    - PHP version ?
    - MySQL version ?
    - Module name ?
    - Field name ?
    - Do you have access to mysql database to check the current field's value inside the database ?
    - If you go back in Edit View, is the canvas blank or the signature filled in ?

    Thanks for your feedback

  2. webttleng member avatar

    webttleng Verified Purchase

    7 months ago

    Ok nevermind. I used signature field on Meeting and it not save
    So i create new module and put signature its fine.

    But now i have another problem.
    i put your code on templateParser.php
    and go to print pdf its show error (500 internal error).

    I use SuiteCRM Version 7.11.8
    My SQL : 5.5.57-MariaDB
    phpMyAdmin Version : 4.9.1

  3. idevit member avatar

    iDevIT Provider Affiliate

    7 months ago

    Hello,

    Many thanks for the precious feedbacks. I will definitevely have a look for the meetings module. It is rather used on Accounts/Leads/Contacts/Opportunities
    I remember that meetings modules had a lot of JS files embedded to manage the invitees maybe there's a glitch I can have a look there.

    Regarding the 500 error, can you please revert the file to original one waiting for our feedback ?
    I will also re-double check that this is working fine when using user created custom modules.

    Regards

  4. webttleng member avatar

    webttleng Verified Purchase

    7 months ago

    Ok i will waiting for your feedback.
    Thank you so much for fast support.

  5. idevit member avatar

    iDevIT Provider Affiliate

    7 months ago

    Until then :
    - i confirm that current module version is not working with meetings module ! (how suprising !) I will have to carefully double check that.
    - I double check the modification to be done in templateParser.php and it is working fine with Accounts module. I will send it right now to you.

    Last, I will have to create a new custom module and retest the whole loop, and will keep you updated

  6. idevit member avatar

    iDevIT Provider Affiliate

    7 months ago

    Hello,

    We are pleased to release Signature Field version 2.70 that should address the issue for CUSTOM MODULES build using Module Builder.
    There was a little inconsistency between out of the box modules and the way SuiteCRM builds the fields for custom modules.

    Please download the module and install it again. (uninstall first one)

    You will have to delete/readd your fields inside your custom module.
    You can also edit some file from the Module builder filesystem, but the track is more tricky so please prefer delete/readd the field (and then redeploy the module)

    If the bug still occurs, please check the fields_meta_data table in mysql and double check, the LEN column inside your field's row is NULL (and not 255 as it as !)

    Any comment/feedback/review will be highly appreciated

    Regards
    IDevIT

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