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#658 - Key validation is not working

Closed Bug? created by BoXBo 3 years ago

Hi

I've purchased the "SecuritySuite - Enhanced SuiteCRM Teams" from SuiteCRM store. I've tried to validate the license key, be get the following error message:

Failed: Key does not exist.

SuiteCRM: Version: Version 7.9.5 - Sugar Version 6.5.24 (Build 509)
SecuritySuite Version: SuiteCRM_7.9.5_SecuritySuite_v3.1.2.zip

Could you please double check if this problem is related to the version from the SuiteCRM store?

Thanks in advance,

armin

  1. eggsurplus member avatar

    eggsurplus Provider Affiliate

    3 years ago

    I apologize for the delay. I just tested your key with the 7.9.5 package and it validated. Please try again and make sure that the key starting with "0" is used. It shouldn't matter, but also copy/paste the key into a text file first and then copy/paste into the license key validation box. This should remove any potential hidden junk characters.

    If this still doesn't work it could be due to php_curl not being enabled or store.suitecrm.com not being accessible from the SuiteCRM application server.

    Please let me know how this goes.

    Thanks,
    -Jason

  2. eggsurplus member avatar

    eggsurplus Provider Affiliate

    3 years ago

    Just found that you have SecuritySuite from SugarOutfitters as well. That will be the cause for the key validation issues. The license key needs to be used from the store that the install zip was downloaded from.

    It looks like you were able to get this working so closing this out for now.

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