by eggsurplus

Control what your users can access and save time, money, and frustrations. Lock down sensitive data in SuiteCRM to specific groups or teams. Supports unlimited assigned users, unlimited group assignments to records, custom layouts for each group, login/sudo capabilities and much more.

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#5782 - License

Open General Question created by cequeira Verified Purchase one week ago

Hello, I have purchased your SecuritySuite - Enhanced SuiteCRM Teams add-ons and I have a question regarding the license. Does the license allow usage on more than one server? I currently have a production server and a development server where I run tests before deploying changes to production. Is it possible to use the same license on both environments?

Also, I would like to know if having security certificates is mandatory. My servers operate within an internal network and are not accessible from the Internet.

  1. eggsurplus member avatar

    eggsurplus Provider Affiliate

    one week ago

    Hello,

    You can use the license for 1 production instance and multiple dev instances. You can use as you have described. Security certs will not be needed.

    Cheers! -Jason

  2. cequeira member avatar

    cequeira Verified Purchase

    one week ago

    Hello again! When I try to register the license, I get the following message in the browser, and the key is not being validated. What could be happening?

    Error: SugarOutfitters_API::call(): Unable to validate the license key. Please configure the firewall to allow requests to https://store.suitecrm.com/api/v2/key/validate and make sure that SSL certs are up to date on the server.

    • eggsurplus member avatar

      eggsurplus Provider Affiliate

      one week ago

      Happy to help.

      That means the server hosting your SuiteCRM instance cannot connect to store.suitecrm.com.

  3. cequeira member avatar

    cequeira Verified Purchase

    4 days ago

    When I execute

    curl -vk "https://store.suitecrm.com/api/v1/key/validate?key=MyKey" where MyKey is my real key, the server response:

    "Public Key is required."

    Thanks in advance

  4. cequeira member avatar

    cequeira Verified Purchase

    4 days ago

    An update

    curl -vk "https://store.suitecrm.com/api/v1/key/validate?key=key&public_key=3public_key"

    returns

    {"validated":true}

    but in suitecrm, still response

    SugarOutfitters_API::call(): Unable to validate the license key. Please configure the firewall to allow requests to https://store.suitecrm.com/api/v1/key/validate and make sure that SSL certs are up to date on the server.

    Clearly in not dns, firewall, proxy, ssl neither php.

    Any thought?

    • eggsurplus member avatar

      eggsurplus Provider Affiliate

      4 days ago

      If you are running this from the server then the issue is elsewhere. Is the config_override.php file writable?

  5. cequeira member avatar

    cequeira Verified Purchase

    4 days ago

    Yes, I am running from the server. And config_override.php file is writable.

    Thanks

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