by eggsurplus

Control what your users can access and save time, money, and frustrations. Lock down sensitive data in SuiteCRM to specific groups or teams. Supports unlimited assigned users, unlimited group assignments to records, custom layouts for each group, login/sudo capabilities and much more.

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#4016 - Error with the security suite plugin

In Progress Bug? created by ithelpdesk Verified Purchase 9 months ago

We have the Suite CRM version 7.11.20 and have installed the corresponding Security Suite 7.11.20. As soon as we install and activate the Security Suite, we no longer have the possibility to add roles or users in security groups. So we can't set any permissions at all anymore. Also the Suite CRM permissions do not work anymore. We then have to restore a backup to be able to set the permissions. I hope you can give us a solution to this.

  1. eggsurplus member avatar

    eggsurplus Provider Affiliate

    9 months ago

    Be sure to run the following Admin->Repair tasks after each SecuritySuite install:

    • Quick Repair & Rebuild (execute the generated SQL after the page loads)
    • Rebuild Relationships
    • Repair Roles

    This will complete the installation so that it functions as expected. If it doesn't, then unfortunately file permissions on the server caused the installation to not fully copy over all the required files from the installation zip. In that case, addressing the file permissions by giving enough to complete the installation will address any remaining issues.

    Hope this helps!

  2. ithelpdesk member avatar

    ithelpdesk Verified Purchase

    9 months ago

    I tried this many time. Unfortunately this workaround didn´t work. Do you have any other ideas?

    • eggsurplus member avatar

      eggsurplus Provider Affiliate

      9 months ago

      I suggest checking your Apache/PHP logs at the time something isn't working as expected to see if any errors are being caught. Also check the suitecrm.log.

  3. eggsurplus member avatar

    eggsurplus Provider Affiliate

    7 months ago

    A new version of SecuritySuite has been uploaded (3.1.30) that addresses some PHP issues which may be what you ran into. I suggest upgrading when you can.

    If it does not and you cannot get the license key to validate then it may be an SSL issue which can be resolved by upgrading OpenSSL on your server to at least version 1.1. We noticed a handful of servers having this issue around the December timeframe: https://letsencrypt.org/docs/dst-root-ca-x3-expiration-september-2021/

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