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#4016 - Error with the security suite plugin
We have the Suite CRM version 7.11.20 and have installed the corresponding Security Suite 7.11.20. As soon as we install and activate the Security Suite, we no longer have the possibility to add roles or users in security groups. So we can't set any permissions at all anymore. Also the Suite CRM permissions do not work anymore. We then have to restore a backup to be able to set the permissions. I hope you can give us a solution to this.
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Larry Rudd
2 years ago
Be sure to run the following Admin->Repair tasks after each SecuritySuite install:
This will complete the installation so that it functions as expected. If it doesn't, then unfortunately file permissions on the server caused the installation to not fully copy over all the required files from the installation zip. In that case, addressing the file permissions by giving enough to complete the installation will address any remaining issues.
Hope this helps!
2 years ago
I tried this many time. Unfortunately this workaround didn´t work. Do you have any other ideas?
2 years ago
I suggest checking your Apache/PHP logs at the time something isn't working as expected to see if any errors are being caught. Also check the suitecrm.log.
2 years ago
A new version of SecuritySuite has been uploaded (3.1.30) that addresses some PHP issues which may be what you ran into. I suggest upgrading when you can.
If it does not and you cannot get the license key to validate then it may be an SSL issue which can be resolved by upgrading OpenSSL on your server to at least version 1.1. We noticed a handful of servers having this issue around the December timeframe: https://letsencrypt.org/docs/dst-root-ca-x3-expiration-september-2021/
one month ago
Hallo,
anbei sende ich Ihnen wie gewünscht das Log.
Viele Grüße
Nicole Graf