by eggsurplus

Control what your users can access and save time, money, and frustrations. Lock down sensitive data in SuiteCRM to specific groups or teams. Supports unlimited assigned users, unlimited group assignments to records, custom layouts for each group, login/sudo capabilities and much more.

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#2200 - Security Suite Installation

Closed Bug? created by KnightFlyer a year ago

I am following the Intallation Video.
During Module Loader it hangs at 17%
See attached screen shot

  1. KnightFlyer member avatar

    KnightFlyer

    a year ago

    securityinstall.png
    I am getting the following in the LOG
    Failed to copy cache/upgrades/temp/guQNUx/install_dir/include/generic/SugarWidgets/SugarWidgetSubPanelEditSecurityGroupUserButton.php to include/generic/SugarWidgets/SugarWidgetSubPanelEditSecurityGroupUserButton.php

  2. eggsurplus member avatar

    eggsurplus Provider Affiliate

    a year ago

    Hello,

    This error will always happen if file permissions are not set correctly for SuiteCRM. It prevents either the uploaded zip file to not unzip correctly or the copying of files to not work.

    For suggested permission settings see the "Copying SuiteCRM files to web server" section at https://docs.suitecrm.com/admin/installation-guide/downloading-installing/.

    Hope this helps!
    -Jason

  3. KnightFlyer member avatar

    KnightFlyer

    a year ago

    I followed those instructions, I am familiar with the perms setup.
    I still get the same issue. Do I need to clear the cache or something?

    • eggsurplus member avatar

      eggsurplus Provider Affiliate

      a year ago

      Once fixed the package needs to be removed/deleted from Module Loader and reuploaded. Then try installing again. If you still run into the same issue then the permissions are not permissive enough still. It could also be a file/directory ownership issue as well.

  4. KnightFlyer member avatar

    KnightFlyer

    a year ago

    After deleting an uploading, I had the same problem, so I just did a chmod oug+w CRM and it installed.
    Now I am going back to default perms.

  5. KnightFlyer member avatar

    KnightFlyer

    a year ago

    I canceled the paypal scheduled payment when I was having trouble. Which invalidated the key.
    Now it wants me tp pay. Is there anyway to get back to the free 30day evaluation?

    • eggsurplus member avatar

      eggsurplus Provider Affiliate

      a year ago

      Glad you were able to figure that out! Yes, just start a new trial and use the new license key. No need to reinstall.

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