by eggsurplus

Control what your users can access and save time, money, and frustrations. Lock down sensitive data in SuiteCRM to specific groups or teams. Supports unlimited assigned users, unlimited group assignments to records, custom layouts for each group, login/sudo capabilities and much more.

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#2118 - Trial has expired and I cannot i access my crm!

In Progress Bug? created by crm2 8 months ago

I have this issue when the trial of the plugin ended. It does not allow me to access my crm!

```
[lalizas@host crmdemo]$ tail -f suitecrm_22_07.log
    [last_result] => Array
        (
            [success] =>
            [result] => Free Trial was cancelled. Please purchase a new license on SuiteCRM Store to continue usage.
        )

)

Mon Jul 22 11:00:02 2019 [29314][1][FATAL] SecuritySuiteOutfittersLicense::get_internal_plan: no public key was provided in the last response. we still have invalid public key.
Mon Jul 22 11:00:02 2019 [29314][1][FATAL] Job 9c2d7314-5928-07fc-0217-5d35961c6d4c (Analytic Reporting Jobs) failed in CRON run
```

  1. eggsurplus member avatar

    eggsurplus Provider Affiliate

    8 months ago

    Hello,

    The trial for SecuritySuite was cancelled last week. If you are still interested in SecuritySuite please feel free to start a new trial. After starting the trial you can grab the new license key and copy/paste it into the Admin->SecuritySuite->License Configuration screen and validate it. Everything with SecuritySuite will be begin to work again at that point.

    Let me know if you have any questions.

    Cheers,
    Jason

  2. eggsurplus member avatar

    eggsurplus Provider Affiliate

    8 months ago

    To clarify, an expired trial will not prevent your CRM from working. It simply drops the SecuritySuite group permissions down to owner rights.

    If you are having issues with your CRM access the cause will be elsewhere..

    Thanks,
    Jason

  3. crm2 member avatar

    crm2

    8 months ago

    It appears that it prevents me to access my crm as you can see the error log above. It throws a php fatal error "SecuritySuiteOutfittersLicense::get_internal_plan: no public key was provided in the last response. we still have invalid public key.". I cannot renew neither cancel my subscription because i cannot acess the admin

    • eggsurplus member avatar

      eggsurplus Provider Affiliate

      8 months ago

      In SuiteCRM the fatal error level is just to indicate that it should write to the log even if the logger is set to debug. This does not indicate that it broke the system. It's a bit confusing.

      Something else is causing your CRM to not function. I advise starting by reviewing your Apache and PHP logs. There should be something in there such as a 500 error. In your suitecrm.log look for any SQL Query failures.

      Hope this helps!

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