Sapiens.BI helps you produce effective reports with charts in a fast and easy way. It is a Sugar and SuiteCRM BI plug-in with powerful reporting capabilities, ease of use, elegant design, and a quick and easy setup. This Reporting Tool is easy to use, there is no need for technical knowledge or SQL. The Sapiens.BI tool comes with over 100 pre-built reports.
#4011 - Not able to validate the License
Hello,
I have purchased the plugin for testing. But License is not validating.
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"Such a great tool. Everything works fine."
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- carlort
2 years ago
Hello,
Thank you for contacting us!
We are now checking the issue and we will contact you ASAP!
Best Regards, Eva
2 years ago
Hello,
We have looked at the license validation log info. It tells us that you have applied for 1 SuiteCRM user, while your SuiteCRM store has 2 active users. This is why the key doesn't work.
You need to increase user count to 2 and you should be able to validate then.
Feel free to contact us for any further questions!
Best Regards, Sapiens.BI Team
2 years ago
I am getting errors. Please check the attachments.
2 years ago
Thank you for the answer! We can see that now license count is in according with user count.
We don't see the attachments, were they added to your support case? Maybe you can send those to info@itsapiens.eu?
Thank you!
Best Regards, Sapiens.BI team
2 years ago
2 years ago
2 years ago
Hello Rick,
Sorry for the late response and thank you for the screenshots. The error sometimes occurs with connectivity problems (firewall or bad connection, size limits etc) or some filesystem permissions - might be the webclient has insufficient permissions to write the files in the necessary folder.
In order to solve this, you can upload fonts to your system manually. We have just sent an e-mail with Instruction (please check from eva.narunovska@itsapiens.eu)
This should also solve the issues with scheduled e-mail attachments. But in case of any issues pending please let us know.
Best Regards, Sapiens.BI Team
2 years ago
Hello,
Report scheduling is not working.
2 years ago
Hello Sapiens team,
Why report scheduling is not working?