Sapiens.BI helps you produce effective reports with charts in a fast and easy way. It is a Sugar and SuiteCRM BI plug-in with powerful reporting capabilities, ease of use, elegant design, and a quick and easy setup. This Reporting Tool is easy to use, there is no need for technical knowledge or SQL. The Sapiens.BI tool comes with over 100 pre-built reports.
#301 - Installed, but key not validating
Hello, Can install the module, but the 30 day trial key is not validating.
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"Such a great tool. Everything works fine."
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- carlort
7 years ago
Hello David,
Thank you for contacting us! We can see that you have selected only 1 user for the license, while your system has 10 Users, which is more than licensed, that is why the license wouldn't work.
In order to get it working, you can either make 9 of 10 users inactive (change their status), or increase the licensed user count to 10.
Hope, this helps?
Best Regards, IT Sapiens Team
7 years ago
Thanks,
I spotted this and increased to 10. I believe my customer won't require all 10 users to access reporting. Can you explain what impact changing status to inactive will have or does the licence count have to be the same as number of accounts currently live in the CRM. I mean, as an example, only 5 users ant to use analytical reporting but 10 users require CRM access. is this scenario possible? Can I omit certain accounts from accessing analytical reporting?
Thanks,
Dave
7 years ago
Hello David,
The license of the pricing plan that you are currently using, is counting all SuiteCRM users with their status set to active, even if not everyone has access to the Module;
We do have alternative pricing plan which counts module users only, but it is more expensive, it would be USD 140 monthly per Module User or USD 1200 annually per module user/ (it is not yet published, but available upon request, we can send you the link, if interested, let us know).
Also we would like to offer you a free live web training ~45 min long available already during your free trial, please let us know, if you would like to schedule!
Best Regards, IT Sapiens Team
7 years ago
Hello, I need to cancel this - I tried cancelling last month but you've taken money again. Please can you reimburse todays payment? I also cancelled via paypal but that doesn't seem to have worked.
Thanks,
David Catherall
7 years ago
Hello David,
We have contacted Sugar Outfitters team and asked them to refund the payment. Due to time difference, this will most likely be processed later at the evening today. We will send you the confirmation as soon as this is done.
Let us know, if you need any more help or have any questions!
Best Regards, IT Sapiens Team
7 years ago
Wonderful, that's great. Many Thanks.
7 years ago
Hi,
I've yet to hear anything about the refund, can you please advise?
Thanks,
7 years ago
Hello David,
Usually these requests get processed the same day, but this time we have received following auto-replay: Due to a company holiday we will be slower to respond until July 7th. Sorry for taking so long, but please don't worry - we will ensure the refund gets processed for you! In case you still don't receive it by July 7th, please let us know.
Best Regards, IT Sapiens Team
7 years ago
Still nothing, not even an email. Can you please advise?
7 years ago
Hello David,
Our apologies for the delay - we have double checked with Outfitters team and for some reason they had missed the previous refund request. But it is done now. Hope, you have received the refund?
Thank you!
Best Regards, IT Sapiens Team