Sapiens.BI helps you produce effective reports with charts in a fast and easy way. It is a Sugar and SuiteCRM BI plug-in with powerful reporting capabilities, ease of use, elegant design, and a quick and easy setup. This Reporting Tool is easy to use, there is no need for technical knowledge or SQL. The Sapiens.BI tool comes with over 100 pre-built reports.
#129 - error: key do not exist
Good afternoon, I bought a module of analytic eporting tool and when I register the key it leaves the error: key do not exist, the module minutes ago was bought and I do not know what I should do about it, thank you very much and stay tuned
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- carlort
8 years ago
Hello,
Thank you for contacting us! This is confusing error message, has to be fixed, we will contact Outfitters team in regards to help with this. But in general the reason might be that you have more SuiteCRM users, than you have purchased the license for. You have 5 users, but purchase is for only 1, so you should increase the number and then the license should work. License counts all active SuiteCRM users, even if not everyone using the module.
Let us know, if you need any more help!
Best Regards, IT Sapiens Team
8 years ago
They are right, I have 5 users but only one person will use the module, then the license price will be for the 5 users?
8 years ago
Yes, license counts all SuiteCRM users - it would be 5 in your case.
We do have alternative model for counting module users only, but price is much higher - it would be USD 140 monthly per module User or USD 1200 annually per User.
Best Regards, IT Sapiens Team