QuickCRM Mobile gives you access to SuiteCRM on your mobile, your tablet (iPhone, iPad, Android) or your laptop with QuickCRM native apps available on App Store, Google Play and Windows Store.
#4808 - Can't able to send mail From App
QuickCRM Extension has been installed in CRM and login through CRM Credential in QuickCRM Mobile App. After that We're trying to send mail from the App but we can't able to send mail from the App.
We're getting below message when we're trying to send mail from QuickCRM Mobile App, "Email could not be sent. Please check your server log"
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a year ago
Please check your SuiteCRM log and your PHP error log.
a year ago
We've checked in SuiteCRM log file and in that we found fatal message like "QuickCRM: Missing credentials. Email could not be sent" so for that which credential we needs to check and where. we've already set outgoing server details in CRM.
a year ago
Could you please tell me what you have in Admin / Email settings for Users may send as this account's identity
and Users may send as themselves Is it checked or unchecked?
a year ago
In our CRM, Users may send as themselves is checked and Users may send as this account's identity is unchecked in Admin/Email Settings.
a year ago
I will try to reproduce that. What is your version of SuiteCRM?
a year ago
Ok. Our SuiteCRM version is 7.13.0
a year ago
I have been able to reproduce the problem. We will have to update our server module (that will not be simple as some of our customers use very old versions of SuiteCRM and we need to be compatible with most versions) I will let you know when we have a fix for that by direct email
a year ago
Hi, It seems we can't send you direct emails. Can you download version 7.1.2 on the store and check that your users can send emails from the app?
Thank you for your feedback.
a year ago
We've already installed QuickCRM_Mobile_Full_SS_7.1.0 in our CRM. For installing version 7.1.2, we need to uninstalled previously installed zip and after that install new zip or direct install new zip?
a year ago
You can install directly this new zip file.