by NS-Team

QuickCRM Mobile gives you access to SuiteCRM on your mobile, your tablet (iPhone, iPad, Android) or your laptop with QuickCRM native apps available on App Store, Google Play and Windows Store.

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#3277 - conection MOVIL error

Closed Installation created by direccion a year ago

i installed the addon with lincese but i cant conect with my instance.

https://crmaragon.com

In mobile say check php error but i haven´t any error in error.log of the quickcrm.

If you want i can give you admin access of my suitecrm instance.

  1. bluquet member avatar

    NS-Team Provider Affiliate

    a year ago

    Hi,

    Did you look at the PHP / Apache error log? The SuiteCRM log does not help in that case.

    You have permission errors on your server. The app fails with the request at custom/QuickCRM/rest4_1.php

    Please check ownership and permissions of files in the custom/QuickCRM folder. Our FAQ can give you hints on how to fix that. https://store.suitecrm.com/docs/quickcrm/faq

    • direccion member avatar

      direccion

      a year ago

      Ok, i change all folder to 0775 permissions, and files 0644. in custom/QuickCRM and in modules/QuickCRM But it does not work. And, i don´t know how access apache log in cpanel??

  2. bluquet member avatar

    NS-Team Provider Affiliate

    a year ago

    You still have permission errors. Please also check ownership of these files/folders. You should also make sure that the .htaccess file in your CRM folder does not prevent access.

    Other hints: - Use the first step of SuiteCRM Upgrade Wizard to check all files with wrong permissions within SuiteCRM folder - I can't know where your Apache/PHP error log is but it's often at /var/log/apache2/error.log or /var/log/httpd/error.log

    • direccion member avatar

      direccion

      a year ago

      ok, i will go to revised folders, but, it posible that you access to admin folder in cpanel to revise?

  3. bluquet member avatar

    NS-Team Provider Affiliate

    a year ago

    We can try. Can you please send credentials to support@quickcrm.fr

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