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#1795 - License key is failing

Closed Installation created by rjain 5 years ago

My installation key is not working

  1. Smackcoders member avatar

    Smackcoders Provider

    5 years ago

    Hi Rjain,

    Sorry for the inconvenience.

    The license key is generation is automated. I will check with Jason and keep you updated. If you need any technical help, please do feel free to email us at support[at]smackcoders[dot]com.

    Regards, Anna

  2. jason member avatar

    Jason

    5 years ago

    Hi all,

    Here are a few common reasons that a key may not work:

    • Your server cannot connect to https://store.suitecrm.com. Please make sure that the firewall allows a connection to that address.
    • php_curl is not enabled on the server. This is a PHP library that can be enabled to make that license check.
    • On the server in the CRM installation the config_override.php file in the root directory of the install is not writeable.

    Let me know if you have any questions.

    Cheers, Jason Eggers The SuiteCRM Store

  3. Smackcoders member avatar

    Smackcoders Provider

    5 years ago

    Hi Rjain,

    Have you got the license key activated? I would like to know if you need any help from us.

    Regards, Anna

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