by cyborgsolution

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#1975 - Intermittent issue with DetailView

Closed Bug? created by ECM2 Verified Purchase 4 months ago

We use the provided Fieldtype in the AOS_Quotes module, which usually works fine.
Once in a while, though, we encounter a problem with this module and only in DetailView.
At that moment, we can't open a Quote in DetailView anymore. It only shows an error. When disabling ajax for this module, we get to see the following:

multi-file-upload-issue.png

It looks to me that the php code isn't interpreted anymore when this happens. We use php-fpm, not mod_php.
After uninstalling + installing the module, it all works again. Only disabling/enabling the module doesn't fix it.
This is on SuiteCRM 7.10.13

  1. cyborgsolution member avatar

    cyborgsolution Provider

    4 months ago

    Hello
    From the screen that you have shared, it looks like the Smarty Templates are not processed or are broken at some point. We would need to investigate this on your system to identify the issue. Further details have been sent to your email address.
    Thank you.

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