by Mien Trung Software

The MTS Advanced Invoice add-on helps you craft professional invoices, automatically generate new invoices and recurring invoices, and send payment reminders.

Includes a 30 day guarantee
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#3614 - Refund Process

Closed General Question created by Dinu1 2 years ago

Hi Team,

I installed your trial version extension within our SuiteCRM on April 14th 2021, however, I forget to remove the card to cancel my trial version before 14th May 2021. Therefore, I have been charged for the extension after the 14th, and I have received an invoice for this.

Please can you help me on refund process? My apologies for the inconvenience

Please Help.

Thank you

Best Regards, Dinushan

  1. nhat.thieu member avatar

    Mien Trung Software Provider Affiliate

    2 years ago

    Hello Dinu, Unfortunate for that. Actually we dont have permission. So you can leave a email to the store. They will help you to refund. This is the store email: Thanks for your have tried with our addon.

    • Dinu1 member avatar


      2 years ago


      Thank you for your response, and I have dropped an email to the store. Hoping for the best.

      Best Regards, Dinushan

  2. jessica member avatar


    2 years ago


    We have received this request and handled the refund. I will close out this case.

    Thanks! Jessica The SuiteCRM Store

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