by SuiteCRM Addon

The MTS Advanced Invoice add-on helps you craft professional invoices, automatically generate new invoices and recurring invoices, and send payment reminders.

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#3614 - Refund Process

Closed General Question created by Dinu1 4 months ago

Hi Team,

I installed your trial version extension within our SuiteCRM on April 14th 2021, however, I forget to remove the card to cancel my trial version before 14th May 2021. Therefore, I have been charged for the extension after the 14th, and I have received an invoice for this.

Please can you help me on refund process? My apologies for the inconvenience

Please Help.

Thank you

Best Regards,
Dinushan    

  1. nhat.thieu member avatar

    SuiteCRM Addon Provider Affiliate

    4 months ago

    Hello Dinu,
    Unfortunate for that. Actually we dont have permission. So you can leave a email to the store. They will help you to refund. This is the store email: store@suitecrmstore.com
    Thanks for your have tried with our addon.

    • Dinu1 member avatar

      Dinu1

      4 months ago

      Hi,

      Thank you for your response, and I have dropped an email to the store. Hoping for the best.

      Best Regards,
      Dinushan

  2. jessica member avatar

    Jessica

    4 months ago

    Hello,

    We have received this request and handled the refund. I will close out this case.

    Thanks!
    Jessica
    The SuiteCRM Store

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