Magento Bridge

Hi, we were posting already in another support ticket, but we thought its better to split topics to have a clean, understandable thread for each customer.

reference: https://store.suitecrm.com/support/magento-bridge/3947

our post:

Hi, we are testing your extension, and we can see the exact same issue. We verified that file ownerships/permissions are fine, we are sure that magento is responding (request from the log executed with postman, customer data is returned), and both syncs behave just like the author described it here. Can you post the usual workarounds?

thank you in advance, d. Issues: 1. "sync customers": endless loading page, no sync triggered 2. "sync products": error message after clicking the button

Since you asked how we retrieve the token: we did a curl request (https://our.magento.tld/index.php/rest/V1/integration/admin/token) that contains a data array with our username/password. the token is returned, and if I test that token with postman and a request like this one (taken from our suitecrm.log when clicking "sync customers"):

index.php/rest/V1/customers/search?searchCriteria[sortOrders][0][field]=email&searchCriteria[sortOrders][0][direction]=asc&searchCriteria[filterGroups][0][filters][0][field]=updated_at&searchCriteria[filterGroups][0][filters][0][value]=2021-02-07 16:36:00&searchCriteria[filterGroups][0][filters][0][condition_type]=gteq

we see a list of roughly 100 records. Still, the CRM doesn't refresh the page and we can see an endless loading page. the log itself is not updated during that time. even on the next day, not a single record has been added in Suite.

Secondly, the "sync product" button is also not working. When clicked, we immediately get

{"status":"error","response":"unauthorized access for magento"}

shown in the UI. the log does not contain anything.

Besides that (just as a side note, was also mentioned already, but is not a major issue): there is no label for the magento sync shown on the admin page, instead the placeholder is visible ("LBL_MAGENTO_SYNCUP")