Two-Factor Authentication

by Helfertech

Secure your SuiteCRM password and account data by implementing two-factor authentication with Google Authenticator.

Free 30 day trial
Try it Now

#5517 - The new key we have generated and two factor key is not working please resolve immideiatly

Closed Bug? created by Suite CRM Portal Verified Purchase one month ago

The new key we have generated and two factor key is not working please resolve immideiatly

  1. saeed member avatar

    Helfertech Provider

    one month ago

    Hi,

    We have replied to your query in the email. Please review and reply accordingly.

    Regards, Helfertech

    • suitecrmportal member avatar

      Suite CRM Portal Verified Purchase

      3 weeks ago

      Version 7.13.2 Sugar Version 6.5.25 (Build344) Key Not working

  2. saeed member avatar

    Helfertech Provider

    3 weeks ago

    Hi,

    We are checking it. We will let you know shortly about this.

    Regards, Helfertech

  3. saeed member avatar

    Helfertech Provider

    3 weeks ago

    Hi,

    We have retested the key on our end using the same versions of SuiteCRM and SugarCRM, and it is working perfectly. To assist you further and resolve the issue, could you please provide us with access to your server on email? This will allow us to investigate the problem directly in your environment and offer an appropriate solution.

    For your reference, I’ve attached a screenshot of our successful test in email. Please feel free to reach out if you need any additional clarification.

    Looking forward to your response on email.

    Regards, Helfertech

  4. shikha member avatar

    2 weeks ago

    Hi Samia / Saeed,

    Please let us know the time to connect as the key is expiring today. We need immediate support.

    Share the contact number to connect and check the issue.

  5. saeed member avatar

    Helfertech Provider

    2 weeks ago

    Hi,

    We have shared the Skype and contact details in our email. Kindly refer to the details and respond at your earliest convenience.

    We’ll do our best to resolve this issue today and will provide full support throughout the process.

    Looking forward to your reply.

    Best regards, Helfertech

This case is public. Please leave out any sensitive information such as URLs, passwords, etc.
Saving Comment Saving Comment...
  • Supported Versions
  • 7.0.0 to 8.6.1
Read Our Review

Other add-ons of interest

Glances - Integrate SuiteCRM with all your apps

The simplest way to work™. Glances integrates SuiteCRM with all your favorite workplace apps, acting as your go-to hub for real-time customer insights and personal tasks.

Featured
Administration google authenticator 2fa secure SuiteCRM authentication security security login login 2-way 2-way-login Login Authentication authentication two factor auth barcode scan MFA Multi-Factor Authentication 2 factor authenticator 2-step login verification verification Google 2-Step Verification google sign in Registration code 2-step verification verification codes get verification codes QR code setup setup account unique code sync time Scan QR Code protection otp CRM protect secure login prevent device mobile app device enrollment device registration reset device safe unauthorized access enrollment protection from hacker token-based authentication account user password verify validate valid guarded defendant authenticity authenticated authenticates authenticating