Two-Factor Authentication

by Helfertech

Secure your SuiteCRM password and account data by implementing two-factor authentication with Google Authenticator.

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#5331 - QRCode is not showing up

Closed Bug? created by suzannevandekar Verified Purchase 6 months ago

The QR code does not show up anymore. URL that we see when using developer tools is https://chart.googleapis.com/chart?chs=200x200&chld=M|0&cht=qr&chl=otpauth%3A%2F%2Ftotp%2FTwo-steps-authentication%3Fsecret%3DA5WAFWCASBYIHIOG%26issuer%3D

  1. saeed member avatar

    Helfertech Provider

    6 months ago

    Hi Suzanne,

    Could you please kindly provide us with the current version of SuiteCRM you are using? Having this information will greatly assist us in diagnosing and resolving any issues you are facing promptly.

    Regards, Helfertech

  2. suzannevandekar member avatar

    suzannevandekar Verified Purchase

    6 months ago

    Version 7.13.1 Sugar Version 6.5.25 (Build 344)

  3. saeed member avatar

    Helfertech Provider

    6 months ago

    Hi Suzanne,

    We have thoroughly tested the plugin on our end and have not encountered any issues. It seems to be functioning perfectly.

    To further assist you in resolving the issue you're experiencing, could you please provide us with a screenshot? This will help us identify the problem more accurately and provide you with a prompt solution.

    Please send the screenshot to info@helfertech.com, and we'll investigate the matter promptly to ensure everything is running smoothly for you.

    Regards, Helfertech

  4. suzannevandekar member avatar

    suzannevandekar Verified Purchase

    6 months ago

    I sent the screenshot as asked

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